What are the responsibilities and job description for the Key Holder (Team Lead) position at Indochino?
Build your career at INDOCHINO! We’re on a mission to shake up the apparel world through our personalized shopping experience where every suit, shirt and coat is designed by our clients and made just for them. With almost 80 locations across North America (and counting!), we’re growing fast and are looking for individuals who are as passionate about style as we are, take pride in helping others look and feel incredible, and want to be a part of something truly unique.
- A generous suiting allowance, we want you to really love what we sell and to look great in our product
- Incredible growth an opportunity – so if you have the ambition and drive, with the skills to back it up, you will be able to develop as we grow.
ABOUT THE ROLE:
Indochino is always on the hunt for talented retail professionals to join our team! Currently, we are looking for a Showroom Team Lead/Key Holder to join our Newbury Showroom. As the Showroom Team Lead, you will be an expert on Indochino style, design, quality, and service. You will provide mentorship to the other Style Guides and drive business by providing exceptional customer experience to all new and existing clients while also supporting the overall operational needs of the showroom.
- Help achieve daily goals in order to drive sales and maintain customer service
- Focus on driving key metrics to meet revenue expectations
- Assist with the execution of daily operational requirements including: floor management, staff breaks and daily schedule management
- Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a head of store
- Hold staff accountable for metric-based goals and drive results through key performance indicators to drive key company metrics and meet revenue expectations
- Held accountable for personal metric-based goals
- Daily management of detailed customer appointment calendar to ensure every customer’s satisfaction and excellent experience
- Ensure customers experience is both seamless and unforgettable by leading by example and managing team in the moment to uphold Indochino’s customer experience standard
- Expected to manage customer issues with professionalism, tact and bottom-line point of view
- Expected to bring feedback, ideas, and information forward to elevate merchandise and operational efforts
- Acts as one of the subject matter experts on fit, product, and customer experience at Indochino both online and offline.
- Assists the Showroom Management Team in training and onboarding new Style Guides
ABOUT YOU:
You are passionate about fashion and have a way of delivery customer service that is simply top-notch. You are a great mentor and team player, and you understand what it takes to help and support everyone so together we succeed as a team. In addition, the following also describes you:
- Fashion-conscious and service-oriented
- Sales and metric driven
- Strong leadership and people management skills
- Excellent written and verbal communication skills
- Keen understanding of menswear products, fit, and fit process
- Must be a self starter with strong solution oriented thought process
- Ability to remain calm under pressure and lead a team during high energy situations
- Must be able to multitask & manage time independently
- Must be able to execute on timelines and expectations autonomously
- Ability to recognize and react to changing work demands
- Strong proficiency in IOS based programs and products
- Strong proficiency in Excel & other MS Office programs
WHY YOU SHOULD WORK AT INDOCHINO:
Of course you will get great compensation, but there are a few things that set us apart.
- Ground floor opportunity: influence the strategic and operational direction of Indochino’s growing retail department
- Your co-workers will be outstanding. The people here are really terrific. We’re continually learning from each other.
- We truly collaborate. You will work and partner with a variety of different teams from merchandising, technology, operations and anything in between.
- We’re shaking things up in the apparel world. If you have ambition and a strong point of view (with the skills to back it up) you’ll have a good time at Indochino.
If this sounds like something you’d love to do, and you know you’re the person for us, visit our careers page, tell us a bit about yourself, we’d love to hear from you!
Salary : $20 - $22
