Style Guide/ Sales Associate

Description

Compensation range: $17.00 - $19.00 per hour

The Style Guide is responsible for delivering exceptional customer experiences while contributing to the showroom’s overall sales goals. As a brand ambassador, the Style Guide ensures each customer feels valued and supported, providing personalized service and expert advice on products, fit, and styling.

Responsibilities

Sales Excellence

• Drive individual sales performance by meeting or exceeding daily and weekly sales targets.
• Provide expert advice on product fit, styling, and customization options to ensure customer satisfaction.
• Manage customer appointments and walk-in consultations, delivering personalized and professional service.
• Support showroom sales goals by contributing to team performance metrics, including conversion rates and average order value (AOV).
• Build long-term customer relationships by maintaining detailed client profiles and conducting regular follow-ups.
  
  

Customer Experience

• Deliver a seamless and memorable shopping experience by upholding the company’s customer service standards.
• Assist customers in selecting and customizing garments to meet their specific needs and preferences.
• Handle customer inquiries and resolve concerns with professionalism and a solution-oriented approach.
• Provide in-the-moment support to ensure each customer’s needs are met promptly and effectively.
• Educate customers about the brand, product offerings, and tailoring processes to enhance their understanding and engagement.
  
  

Fittings and Alterations

• Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
• Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
• Collaborate with tailors to communicate customer requirements effectively.
• Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
• Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.
  
  

Operational Support

• Ensure the showroom is clean, organized, and visually appealing, adhering to merchandising and display standards.
• Assist with inventory management, including receiving, organizing, and restocking merchandise as needed.
• Maintain accurate records of sales, alterations, and customer interactions.
• Collaborate with team members to ensure smooth showroom operations and an exceptional customer journey.
  
  

Team Collaboration

• Work closely with fellow Style Guides, Showroom Manager, and Team Leads to achieve showroom goals.
• Participate in training sessions and team meetings to stay informed about new products, promotions, and company updates.
• Share feedback and ideas with the team to improve showroom performance and customer satisfaction.
• Support new team members by sharing knowledge and best practices.
  
  

Product Knowledge

• Stay up-to-date on the latest product offerings, fit options, and tailoring techniques.
• Act as a trusted resource for customers seeking advice on menswear trends and styling.
• Ensure accurate communication of product details and customization options to customers.
  
  

Requirements

• 1 years of experience in retail or customer service, preferably in fashion or a customer-focused environment.
• Strong interpersonal and communication skills with a passion for delivering exceptional customer service.
• Enthusiasm for menswear, fashion, and styling.
• Ability to work collaboratively in a team environment.
• Proactive problem-solving skills and a solution-oriented mindset.
• Strong attention to detail and organizational skills.
• Flexibility to work evenings, weekends, and holidays based on showroom needs.
• Proficiency in iOS and basic MS Office applications.
  
  

Why Work At Indochino

• Collaborative Environment: Join a supportive team where your contributions are valued.
• Professional Growth: Develop your skills in a dynamic retail environment with opportunities for advancement.
• Customer Focused: Be part of a company that prioritizes exceptional service and empowers its team to deliver memorable experiences.
• Innovative Brand: Represent a leader in custom menswear, offering cutting-edge products and services.