What are the responsibilities and job description for the Desktop Engineer position at Indotronix International Corporation?
Job Title: Desktop Technician
Duration: 12 months contract, Monday to Friday, 8am to 5pm.
About the Role:
- Setup and troubleshoot computer hardware and software issues.
- Provide technical support for desktops, laptops, servers, and networking products.
- Maintain and support legacy products, including Core and server products.
- Install, configure, and maintain PCs, associated software, networks, servers, and peripherals.
- Test and certify PCs, networks, servers, and client-approved applications.
Responsibilities:
- Perform installs, moves, adds, and changes as required.
- Follow up on problems or escalation.
- Maintain a high degree of professionalism in actions, demeanor, and dress.
- E nsure customer satisfaction throughout the service delivery transaction.
- Meet client-specific Service Level Agreements and update incident and request tickets accordingly within the ticketing system.
Requirements:
- 1-3 years of computer support experience with basic hardware and software skills.
- Good work ethic and organizational skills.
This is a journeyman position for the typical desk-side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
