What are the responsibilities and job description for the Desktop Support Specialist position at Indotronix International Corporation?
Title : Desktop Support Specialist
Location : 1 Marina Park Drive, Boston, MA 02210
12 Months contract
RESPONSIBILITIES :
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Documents, maintains, upgrades or replaces software systems.
- Supports and maintains user account information including rights, security and systems groups.
- Install, upgrade, support and troubleshoot 10, Windows 7 and Microsoft Office, Apple, Mac, iPhones, iPads, and any other authorized desktop applications
- Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment
- Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment, etc.
- Performs work in compliance within specified warranty requirements
- Returns defective equipment / parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any personal computers (PC), notebooks or any other equipment that has authorized access to the network.
- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support team
- Provide user data and application recovery and use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware / software
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Routine or as requested health check of IT systems for printers, copiers, fax machines, scanners, and video
- equipment and providing reports as needed.
- Provide training end users on how to ope
- the equipment as requested
General Requirements / Experience :
Desired :
Indotronix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
