Assistant Manager

Description

Job Summary:

The Assistant Manager supports the Property Manager in management of day-to-day operations. They oversee the financial management of the property by ensuring that delinquency is collected, and records are kept up to date. They, additionally, spearhead property maintenance by ensuring that work orders and make-readies are completed efficiently.

Principal Responsibilities:

• Serves as Second-in-Command for property in the absence of the Property Manager

• Assists with the recruitment, onboarding, training, and development of onsite employees

• Oversees administration of accounting functions for the property including maintenance of financial records and resident ledgers

• Communicates with all residents and ensures that delinquency is collected in a timely manner through regular notices, lockouts, and evictions as required

• Conducts financial-move-outs by walking apartments and ensuring deposits are effectively processed

• Processes all deposit and refund requests by collaborating with corporate office for execution

• Responds to inquiries from prospect and current residents regarding property services, accounts, etc.

• Leads make-readies process and walk units to ensure turnover is completed in a timely fashion

• Manages maintenance department and coordinate work order requests with appropriate staff or vendors

• Monitors rehab projects on property and ensure timely execution

• Other duties as assigned

Qualifications

Minimum Qualifications:

Education: High School or GED

Experience: Minimum two (2) years of related property management experience with multi-family

License/Certification(s): None

Knowledge/Skills/Abilities:

• English/Spanish fluency

• Effective interpersonal relationships, communications, and customer service skills

• Technologically savvy; Proficient with Microsoft Office Suite; some experience using property management software preferred (proficiency with Entrata is a plus)

• Demonstrates the ability to lead onsite property management employees

• Knowledge of applicable federal, state, and city regulations involving Fair Housing, health and safety policies and procedures, and other aspects of residential, and multi-family property management