Director of Training

Description

Job Summary:   

The Director of Training oversees enhancing employee productivity by evaluating organizational development needs, designing and executing targeted training programs, and sourcing appropriate learning solutions. This role focuses on innovating effective educational methods, improving performance, and recognizing achievements, while developing and implementing training strategies that align with both organizational objectives and employee growth. 

Principal Responsibilities: 

• Assesses company-wide training requirements and identify gaps in designing effective learning solutions 

• Plans, develops, and delivers training and training materials to on-site employees across the organization 

• Develops and implements comprehensive training strategies to align with organizational goals and employee development needs 

• Oversees the creation, delivery, and evaluation of training programs, ensuring content relevance and engagement 

• Consults and/or advises other Individuals tasked to deliver and implement training programs 

• Collaborates with department leaders to address specific skill-building and competency needs and provides “train the trainer” instruction 

• Evaluates and incorporates innovative training technologies and multimedia platforms to enhance learning experiences 

• Develops training budgets and manages resources effectively to ensure cost efficiency 

• Monitors and measures the impact of training programs through performance metrics and feedback and maintain compliance with company targets 

• Ensures compliance with industry standards and regulations in all training initiatives 

• Promotes a culture of continuous learning and professional development throughout the organization 

• Ensures the elevation of the internal and external customer experience by collaborating with the manager to identify and address employee skill gaps 

• Provides classroom training for all new hires, including onboarding all new team members and educates on key company processes and policies 

• Travels locally onsite to deliver in-person training and works with teams to develop their site program(s) 

• Establishes a process for identifying needed training throughout the organization and makes recommendations to leadership 

• Provides internal consulting to individuals and teams on training and development opportunities that will enhance their performance 

• Keeps up to date on overall training opportunities, systems, integrations, styles, etc.  as well as platforms used by the organization for property management (e.g., Grace Hill, Opiniion, ZUMA, etc.) 

• Manages and leads the training team, providing guidance, mentorship, and performance assessments 

• Helps identify and implements key metrics to determine training and performance success 

• All other duties assigned 

Qualifications

Minimum Qualifications: 

Education: Bachelor’s degree in human resources development, instructional design or related discipline e.g., real estate, or business 

Experience: Minimum five (5) years of related learning and development or training experience License/Certification(s): Valid Texas driver’s license; professional, leadership and development coaching, educational or organizational development certification preferred 

Multifamily Experience: Minimum three (3) years of development of performance training materials in multiple media areas.  Design of collateral preferred but not required. Exposure to multifamily plus 

Knowledge/Skills/Abilities: 

• Knowledge of real estate industry and/or multi-family management experience preferred  

• Proven expertise in designing and executing effective training and development programs 

• Skilled in utilizing diverse multimedia training platforms and methodologies 

• Strong critical thinking skills, utilizing logic and reasoning to evaluate strengths and weaknesses of various solutions, conclusions, or approaches 

• Skilled expert in delivering engaging and impactful presentations 

• Ability to read, write and speak in English and Spanish fluently. Exceptional verbal and written communication abilities 

• Ability to “train the trainer” for onsite delivery of regular ongoing safety reinforcement 

• Proficient in active listening, including giving full attention, understanding key points, asking relevant questions, and avoiding interruptions 

• Proficient in preparing and delivering training sessions to individuals or groups, both in person and through video conferencing platforms 

• Computer Skills:  

• Ability to learn new systems and methods to deliver informative training on 

• Demonstrates proficiency in with Microsoft Office including Word, Outlook, and Excel 

• Proficient in using spreadsheet applications to input, manipulate, format and analyze data, and create worksheets, charts, and graphs 

• Knowledge of property management software RealPage (or similar preferred) and other presentation software packages like Prezi or PowerPoint