HOTEL EXECUTIVE HOUSEKEEPER

Job Type

Full-time

Description

Indus Hospitality Group's mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.

Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin' Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.

Reports To : General Manager

Summary

The Executive Housekeeper manages the work activities of all housekeeping and laundry associates ensuring clean, orderly, attractive rooms and public spaces by performing the following duties.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and / or meet the physical demands.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assign associates their work assignments and inspect work for conformance to prescribed standards of cleanliness ensuring corrections are made.
• Inspect rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and make recommendations to management.
• Ensure effective departmental communication through logs, daily standup meetings and monthly department meetings.
• Investigate complaints regarding housekeeping service and equipment, and take corrective action.
• Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
• Ensure Safety Data Sheets are on file and current for all chemicals used.
• Management of the Lost and Found program.
• Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing department payroll, monitoring service trends using Guest Satisfaction Survey results, and handling any accounting and purchasing functions.
• Ensure the cleanliness of the Housekeeping and Laundry departments and surrounding areas. This includes, guest rooms, public spaces, lobby, stairwells, guest laundry, fitness room, business center, outside grounds and all storage rooms.
• Accurately check all fixtures, equipment and room conditions (television, radio, lights, heating / cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report any deficiencies.
• Maintain the budget by ensuring labor, productivity, cleaning, laundry and guest room supplies do not exceed budgeted amounts.
• Ensure standard operating procedures are adhered to and followed.

Supervisory Responsibilities

Directly supervise associates in the Housekeeping and Laundry Departments. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

Requirements

Education and / or Experience

One to three years related experience and / or training; Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.

Computer Skills

To perform this job successfully, an individual should have basic computer knowledge including Outlook email; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

Work Environment

While performing the duties of this Job, the associate is frequently exposed to chemicals. The associate is occasionally exposed to fumes or airborne particles and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.

Acknowledgement

This is not necessarily an exhausting list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, change in personnel, workload, rush jobs, technological developments or other business demands).

Salary Description

18 - $20 / hourly

Salary : $18 - $20