What are the responsibilities and job description for the Front Desk Clerk position at Indus Hotels Corporate?
About the Role :
The Front Desk Clerk plays a crucial role in creating a welcoming atmosphere for guests at Home2Home / TRU Grove City. This position is responsible for managing the front desk operations, ensuring that all guests receive exceptional service from check-in to check-out. The Front Desk Clerk will handle reservations, process payments, and address any guest inquiries or concerns promptly and professionally. By maintaining a high standard of customer service, the Front Desk Clerk contributes to the overall guest experience and satisfaction. Ultimately, this role is vital in fostering a positive reputation for the establishment and encouraging repeat visits.
Minimum Qualifications :
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Strong verbal and written communication skills.
Preferred Qualifications :
Responsibilities :
Skills :
The required skills for this role include strong communication and interpersonal abilities, which are essential for interacting with guests and addressing their needs effectively. Organizational skills are also crucial, as the Front Desk Clerk must manage multiple tasks simultaneously, such as handling reservations and processing payments. Attention to detail is necessary to ensure accuracy in billing and guest information. Preferred skills, such as familiarity with hotel management software, enhance efficiency in daily operations and improve the overall guest experience. Additionally, bilingual abilities can significantly benefit communication with a diverse clientele, further enriching the service provided.
