Copy of Guest Services Representative- Weekend

Join Our Team as a Guest Services Representative!
Earn $16-$18/hour

Are you someone who loves helping others and creating unforgettable experiences? At Indus Hospitality Group, we’re all about making people feel welcome, valued, and cared for – and we’re looking for passionate individuals like YOU to join our amazing team!

As a Guest Services Representative, you’ll play a crucial role in shaping our guests’ experience. If you're someone who thrives in a fast-paced, rewarding environment where respect, growth, and flexibility are valued, we want to hear from you.

Why You'll Love Working with Us:

? Flexible Schedules: Whether you’re looking for full-time or part-time work, we offer schedules that fit your lifestyle.
? Paid Training: Get the support you need to grow your skills and feel confident in your role.
? Company-Provided Uniforms: Look sharp and feel confident in a uniform that’s taken care of for you.
? Comprehensive Benefits: Full-time team members enjoy benefits that include health insurance and more.
? Earned Time Off: Recharge with sick and vacation days when you need them.
? Holiday Pay: Celebrate the season without worrying about extra work hours.
? Competitive Wages: Earn $16-$18/hour – we value your time and contribution!
? Exclusive Discounts: Enjoy savings at brand-affiliated stores.
? Daily Breakfast: Enjoy a delicious breakfast, served daily at 10:15 AM.
? Digital Tipping: Convenient tipping for our hardworking team members.
? Recognition & Rewards: Earn ‘Pat on the Back’ awards and ‘Associate of the Quarter’ honors for your contributions.
? Service Anniversary Awards: We celebrate your milestones – because your loyalty matters.
? Free Parking: We’ve got you covered when it comes to parking.
? Weekly Pay: Consistent, timely earnings you can count on.
? Career Growth Opportunities: We support your professional development with growth opportunities in the hospitality field.
? Two Days Off in a Row: Enjoy a well-deserved break to recharge and unwind.

What You'll Do:

• Deliver Exceptional Guest Service: Go the extra mile to ensure our guests have the best stay possible.
• Room Preparation: Keep rooms spotless and ready to impress by following our high standards.
• Guest Interaction: Be the welcoming face of our business – greeting guests, answering questions, and handling requests with a smile.
• Maintain Cleanliness: Assist in keeping common areas clean and inviting for all who visit.
• Additional Tasks: Take on a variety of duties as needed, helping out wherever necessary to maintain a seamless guest experience.

About Indus Hospitality Group:

With over 40 years in the hospitality business, we are proud to be a leading operator of over 75 hotels and restaurants across Rochester, the Finger Lakes, and Western New York. But we're more than just a company – we’re a family. We're passionate about our communities, dedicated to supporting our teams, and committed to making every day a rewarding experience.

Join a team that celebrates Loyalty, Respect, and Growth. We believe in creating a workplace where diversity is valued, hard work is recognized, and opportunities are limitless. Plus, with industry accolades and awards for excellence, you’ll be joining an award-winning team!

Reports To: Guest Service Manager or Assistant General Manager

Key Responsibilities:

• Greet and register guests with a friendly, positive attitude.
• Take reservations and manage room availability.
• Process guest transactions – from check-in to check-out, including payments and adjustments.
• Assist with local recommendations, directions, and information.
• Help maintain cleanliness in public spaces, like the lobby and coffee areas.
• Handle various administrative tasks and special requests as needed.

Requirements:

• Experience: 1-3 months in a hospitality setting or a customer service role preferred.
• Skills: Basic computer knowledge and ability to handle simple math for transactions.
• Education: High school diploma or equivalent (GED).
• Other: Ability to communicate clearly and professionally, stay calm under pressure, and work well in a team.

Why Indus?

At Indus Hospitality Group, we don’t just offer jobs; we offer careers. We believe in growth, both personal and professional, and are committed to providing a work environment that’s fun, rewarding, and full of opportunities. If you're ready to take the next step in your career, we’re ready to help you get there.

Ready to Join Our Team?
Apply today and discover a fulfilling career with Indus Hospitality Group. Let’s create great experiences together!

This version emphasizes the company culture, career growth, and the rewarding aspects of the job, all of which are likely to attract individuals looking for more than just a position, but a long-term opportunity in the hospitality industry.

Key Responsibilities:

• Greet and register guests with a friendly, positive attitude.
• Take reservations and manage room availability.
• Process guest transactions – from check-in to check-out, including payments and adjustments.
• Assist with local recommendations, directions, and information.
• Help maintain cleanliness in public spaces, like the lobby and coffee areas.
• Handle various administrative tasks and special requests as needed.

Requirements:

• Experience: 1-3 months in a hospitality setting or a customer service role preferred.
• Skills: Basic computer knowledge and ability to handle simple math for transactions.
• Education: High school diploma or equivalent (GED).
• Other: Ability to communicate clearly and professionally, stay calm under pressure, and work well in a team.