Helpdesk Specialist

Job Title: Help Desk Support Specialist

Location: 200 E. Grand Des Moines, IA 50309 (Onsite)

The Candidate will Timely handle requests for assistance for both State employees and citizens that are received via phone, email, employee self-service, the citizen portal, or walk-in. Create and resolve service request tickets for issues the service desk can resolve. For issues that cannot be solved at the service desk, create a service request ticket and assign to the appropriate higher-level team.

Required Experience:

• ·Ability to provide excellent customer service
• ·Previous experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
• ·Experience in Help desk support
• ·Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
• ·Experience with ticketing applications and escalation procedures

Job Type: Contract

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Ability to proivide excellent customer service: 3 years (Required)
• IBHRS Help Desk, supporting internal program staff: 3 years (Required)
• Help desk support: 3 years (Required)
• Timely handling of requests received via phone, email: 3 years (Required)
• ticketing applications and escalation procedures: 3 years (Required)

Location:

• Des Moines, IA (Required)

Ability to Commute:

• Des Moines, IA (Required)

Work Location: On the road

Salary : $25 - $28