What are the responsibilities and job description for the Credit Card & Fraud Operations Assistant position at Industrial and Commerce Bank Of China USA NA?
Job Title: Operations and Fraud Assistant
Department: Card and Fraud Operations
Classification: Non-exempt
Reports to: Head of Card and Fraud Operations
Summary/Objective: Responsible for assisting in the daily activities as it relates to the operation of the Card and Fraud Operations Department.
Essential Functions:
- Responsible for handling the daily activities for the card and fraud operations department such as account opening and closing, transaction review and monitoring, payment processing, delinquency management, dispute resolution and general customer inquiries handling
- Create and maintain various reports and logs, and make sure they are updated and correct
- Maintain knowledge of Bank policies and regulations
- Assist other team members
- Ensure that card operations adhere to the organization financial and business strategies, and general KYC procedures
- Any other duties or projects as assigned by management
Competencies:
An individual should demonstrate the following competencies:
- Detail-oriented, ability to finish assigned tasks on-time with high quality
- Ability to handle multiple assignments or customer requests
- Ability to work independently and proactively with little supervision
- Knowledge of Microsoft Office such as Word and Excel
- Good verbal and written communication skill.
- Willingness to learn and adopt
Required Education and Experience: Bachelor or College degree with 2-3 years of experience in the banking or financial services industry.
Language/Communication Skills: Fluent English. Proficiency in Mandarin / Cantonese (reading/writing) desirable.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. It is understood and agreed that the employee may be required to perform additional duties as assigned by the employee’s
