Counter Sales / Warehouse Associate

Join Our Dynamic Team in City of Industry, California - Where Integrity, Collaboration, and Professional Growth Thrive! We're committed to creating a supportive work environment that promotes WORK-LIFE BALANCE.

Competitive Pay: $20.00 - $24.54 an hour, depending on experience.

Position Overview

The Counter Sales/Warehouse Associate is responsible for handling counter sales, providing product expertise and technical support to customers, including MSDS sheets and hazard information. They assist with customer orders via phone, email, or in person, resolve complaints, process credits, billing, and quotes. Warehouse duties include receiving and stocking inventory, shipping products, organizing the warehouse, conducting cycle counts, maintaining the warehouse, and performing vehicle maintenance. The associate will also operate a forklift, move stock, write and receive invoices to fulfill customer orders, and handle hazardous spills safely. Forklift certification and proper lifting techniques are required.

Team Environment:

Join a team that values a family-oriented and supportive atmosphere where collaboration and teamwork are at the forefront. We prioritize maintaining a healthy work-life balance and are looking for a candidate who embodies humility, a hunger to learn, and a collaborative spirit. At Industrial Finishes, you'll be part of a dynamic team that works together to achieve great results!

Benefits

We offer an attractive benefits package that takes care of your health, financial, and personal well-being. You'll start enjoying benefits as soon as the first of the month following 30 days of employment!

• Benefits package: Medical, Dental, Vision, HSA & FSA
• 401(k) eligibility the first of the month following 90 days of employment with employer match & Profit Sharing after one full year of employment
• Accrue 2 weeks of PTO in the first year of employment and paid holidays
• Employer paid life insurance, short-term and long-term disability
• Employee Discounts
• Educational Assistance Program

Primary Responsibilities

• Assist with counter sales and provide product expertise, answering customer questions regarding product features, pricing, and availability.
• Process sales orders via phone, email, or in person, and mix or tint paint as needed.
• Handle customer complaints or issues professionally, escalating unresolved grievances to management.
• Maintain warehouse inventory, ensuring proper stock rotation and organization, and assist with warehouse duties, including receiving freight and shipping.
• Perform inventory cycle counts and support warehouse organization, including moving stock and operating a forklift.
• Write and receive invoices to fulfill customer orders, ensuring accuracy and timeliness.
• Promote a safe work environment, adhering to safety protocols, handling hazardous spills, and maintaining equipment.

Qualifications

The ideal candidate will have a high school diploma or GED, with experience in an automotive paint store and customer service a plus. Strong interpersonal, communication, and problem-solving skills are essential, along with the ability to handle customer interactions professionally and maintain confidentiality. A good command of written and spoken English is required, and candidates must align with the company's mission. Physical stamina is needed for standing, lifting up to 50 lbs, and performing repetitive tasks. The role also involves handling hazardous materials safely and processing orders with precision. A business-like demeanor, sound decision-making, and ownership of tasks are key to success. Warehouse experience and a focus on service excellence are highly valued.

What's Important to Us Must Be Important to You

At Industrial Finishes, we are more than just another company. We strive for innovation and growth while maintaining a family culture rooted in Christian beliefs. Our founder's commitment to honoring the Lord is reflected in our values, which include:

• Openness and humility throughout the organization.
• Accountability and personal responsibility within teams.
• Freedom for appropriate risk-taking.
• A fierce commitment to excellence-doing it right.
• Learning from mistakes to encourage creativity.
• Integrity and consistency to build trust.
• Collaboration and holistic thinking to enhance strength.
• Courage and persistence in the face of challenges.

Industrial Finishes & Systems, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We have much to offer and we invite you to check us out: https://industrialfinishes.com/now-hiring-2/.