Forklift Shop/Field Service Technician

Job Description

Industrial Handling Equipment

As an authorized Toyota forklift dealership, Industrial Handling Equipment, Inc. has been providing Northern Nevada with superior products and service for over 40 years. Our dedication to customer satisfaction has allowed us to grow into the largest forklift dealership in Northern Nevada. We provide sales and service to the greater Reno-Sparks-Carson area, and have the knowledge and willingness to work on a variety of equipment in a variety of unique locations.

Our Mission

Industrial Handling Equipment, Inc. pledges to provide solutions and services consistently, cost-effectively, and promptly. Our focus on exceptional customer satisfaction demands the strongest positive attitudes as we grow through our people, our technology, and our strategic planning.

Summary

The Field Service Technician is a highly visible and vital role, vital to the success of Industrial Handling Equipment. The technician will troubleshoot, repair, and perform scheduled maintenance on both internal combustion and electric powered forklifts, as well as other material handling equipment throughout the assigned territory.

Job Description

Perform repairs on forklifts and other types of industrial equipment on-site at customer locations. Communicate effectively with the Service Coordinator and respond to service calls. Work with the customer and their staff to clearly identify their material handling needs, and identify opportunities to perform maintenance or services to increase customer efficiency and minimize downtime of their equipment. The technician will work closely with the internal service staff to ensure that issues are identified and addressed promptly and consistently.

Skills/Responsibilities

• Troubleshoot and perform both basic and complex repairs of a variety of material handling equipment.
• Perform thorough forklift inspections to identify any repairs that are needed. Write down and report all findings and potential additional repairs necessary on every work order
• Consult with customers in regard to needed repairs or additional maintenance items
• Must follow all safety procedure and safely operate power tools, lifts, hoists, and other equipment
• Ability to understand the necessary service and training manuals, including the ability to interpret schematics and effectively use electrical diagnostic instruments
• Keep pace with industry innovations in order to make sound recommendations to customers
• Must be self-motivated and organized. Manage billable time and field work efficiently
• Paperwork and documentation must be neat, clean, legible, and organized
• Effectively communicate with customers, co-workers, and management
• Clear penmanship and ability to record accurate information
• Must have a clean driving record
• Upkeep and safe operation of service vehicle. Manage truck stock and order parts needed for jobs through IHE’s parts department
• Must be able to lift up to 75 lbs. (and occasionally in excess of 75 lbs.)
• Must have basic computer skills
• Attend training classes and online courses as required
• Willing to work overtime

Work experience requirements

• 1-2 years of relevant experience

Education/Certification/License requirements

• High School Diploma/GED
• Must have a valid, unrestricted driver's license

Benefits

Industrial Handling Equipment is a locally owned company. Some of our benefits include medical and dental insurance, company vehicle, company cell phone, vacation time, and an 8:00 to 4:30 Monday through Friday work schedule.

Benefits become available after a mandatory probationary period.

We offer a bonus ($500) to technicians that join our team and complete the probationary period (120 days). Bonuses thereafter via "commission spiffs" and annual bonus depending on completed work requiring no re-work.

Work Conditions/Physical demands

Must have the physical stamina to perform continuously with full body motion for climbing, reaching, pushing, and lifting. Work is often performed in a maintenance environment with potential exposure to moving mechanical parts, dust, fumes, chemicals, or solvents which require knowledge of proper safety procedures. Work is performed at customer locations, including manufacturing, warehouses, and cold storage facilities and in other (sometimes) difficult or outdoor environments. May include working in our shop area.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. Industrial Handling Equipment reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Industrial Handling Equipment is an Equal Opportunity Employer and Drug Free Workplace.

Job Type: Full-time

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• industrial equipment repair: 1 year (Required)

Work Location: In person

Salary : $20 - $25