What are the responsibilities and job description for the Office Supervisor position at Industrial Metal Supply Co.?
About the job
Industrial Metal Supply, founded in 1948, is a leading metals distributor with seven locations serving California and Arizona. Joining our dynamic team will put you on the forefront of our company mission to solidify our position as the industry’s One Stop Shop and resource for All Things Metal. As a key contributor to our operations team, you will partner with branch associates, branch management, and external customers.
Responsibilities :
This role combines leadership, organizational skills, and quality control methodologies to ensure operational excellence and compliance with company standards.
- Provides excellent customer service with a focus on customer satisfaction and a goal of creating repeat business.
- Attends branch management meetings, providing input and analysis on reports, branch systems, customer relations, human resources, and branch performance.
- Manages all Quality functions in the branch location working in conjunction with the Fulfillment Leaders.
- Manages Petty Cash and reconciliation of receipts.
- Oversees document storage and indexing. (Doc scanning and storage for orders, processing, stock receipts, etc)
- Oversees payroll approval and readiness for Pay Period processing.
- Completes Quality Surveys and Supplier Questionnaires.
- Insures prompt, accurate and efficient service throughout the sales process cycle.
- Interviews applicants and hire employees that are direct reports.
- Assists Sales with documentation and resolutions to administrative issues.
- Maintains records and write reports of varied complexity including customer files and employee records,
- Supervises, trains, mentors, and evaluates direct deports.
- Serves as backup for office administration and acts as relief receptionist and / or Will Call Admin when necessary.
- Performs banking functions, such as, but not limited to, bank deposits, reconciling month-end data, credit card processing and daily cash and sales figures.
- Maintains appropriate and consistent communication with the Branch Management Branch General Manager providing feedback and evaluation on administrative and Quality activities.
- Participate in strategic planning efforts.
- Plays a leadership role in incorporating best management practices (BMP) into sales and operations functions.
- Designated as branch human resources representative, liaising with the Human Resources Department.
- Provides detailed content in the performance evaluation of direct reports.
- Carries out all responsibilities in an honest, ethical and professional manner.
- Uses Company and outside training resources to increase the knowledge and experience of direct reports.
- Directs the administrative associate development process.
- Accepts responsibility and accountability for maintaining a safe work environment.
- Ensure all direct reports receive on-going training on proper lifting techniques.
- Ensures that progressive discipline is employed for all proven safety violations.
- Administers the established self-inspection program within the office area and takes necessary actions to improve work conditions.
- Develop, implement, and maintain quality assurance protocols and processes to ensure service and product quality.
- Conduct regular audits and assessments to identify areas for improvement and ensure compliance with industry standards.
- Analyze and report on quality metrics, providing insights and recommendations for enhancements.
- Train and mentor staff on quality assurance best practices and standards. Oversees training requirements and compliance.
REQUIREMENTS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions :
IMS offers valuable employee benefits including :
