What are the responsibilities and job description for the Field Service Technician - Elk Grove, IL position at Industrial Pro Recruiting?
Job Description
Job Description
FIELD SERVICE TECHNICIAN - PHARMACY AUTOMATION
LOCATION : Elk Grove, IL
Company Vehicle Provided – 90% travel. – Good Drivers License – ability to pass drug and background check.
3 weeks out of 4 in a month for travel.
1 week in a month will be slower.
All travel accommodations taken care of – cell – laptop
Onboarding in Elk Grove, IL (2-week training)
Employment type : Full-time
Industry : Pharmaceutical Automation / Indoor Retail Setting
Job Function : Field Service Engineering
25 / hr. after 40 hours they get OT (approx. $20k over base)
Drug Test / Background Test
OUR CLIENT's Field Service Engineers act as our customer's first responders by keeping drug dispensing machines up and running in order to allow pharmacist's, doctors and nurses to promote essential patient safety and care. Field Service Engineers perform duties which include preventive maintenance, emergency and on-call service, and operational maintenance. They act as OUR CLIENT's Brand Ambassadors as they perform user training and recommend products and services tailored to every customer's needs.
DUTIES : To perform all customer support duties and responsibilities relating to Automated Pharmacy Systems include :
- Providing scheduled routine preventive maintenance or on call services to customers in assigned areas.
- The Field Service Engineer provides services to machines as assigned and assists on new products as required.
- Install machines and reports product quality issues to assigned Field Service Manager and / or Customer Service. At installation, coordinates with movers, electricians, and low voltage to ensure an optimal customer experience.
- Train customers on system and light maintenance operations.
- Periodically visits customers to conduct performance checks on products.
- Conduct quality control checks on new machines.
- Repair small parts and ship parts to customers.
- Maintain accountability / inventory for crash kit.
- Advise Direct Report of any problems or opportunities that arise within their area of responsibility.
- Ensure that required administrative paperwork such as service work orders and expense reports are processed in a timely manner.
- Communicate information with appropriate parties.
EDUCATION or EXPERIENCE :
Eligibility Requirements :
CLIENT OFFERS : A competitive salary, comprehensive benefits including health, dental, vision, life insurance, and a generous 401K plan (match up to 6%).
Full Range of benefits available after 90 days
Salary : $20,000
