Field Service Tech

Job Description

Job Description

Industrial Protection Devices is seeking motivated technicians with mechatronics skills to provide the highest quality inspections, maintenance, and training services to our clients with respect to the Company manufactured explosion suppression, isolation and venting technology. This position requires basic understanding of low voltage electromechanical industrial systems and circuits. Also, Performs final inspections on products that are applied in the field and gives occasional support to the manufacturing team when not traveling. Full intensive training is provided. Frequent travel (up to 75%) within USA, Canada and Mexico.

ESSENTIAL FUNCTIONS :

Perform required service including training of customer personnel.

All work is performed as efficiently as possible.

All work is performed at the highest level of quality possible.

All employees are working in the most productive manner possible.

All employees are on-time for the work they are assigned and must fit agreed customer schedules.

All tools are properly maintained and accounted for.

All overtime worked is necessary to meet schedules.

All employees understand and follow all company policies and procedures.

Support database of inspection and maintenance activities.

Contact the customer and provide a quote of services required.

Upon receipt of purchase order from customer, arrange service.

Travel to customer location – domestic or overseas.

Complete necessary forms as required by work instructions.

Complete billing worksheet and submit to the Field Service Manager.

File completed forms.

Provide assistance as required to the field service manager, production employees and customers on troubleshooting of equipment problems.

Responsible for performing final inspection on all products in the field.

Maintain checklists on final inspection criteria for all products inspected.

Perform final inspection, completing checklist.

Resolve all quality issues with production.

File checklist.

Provide any training required to production employees to eliminate quality issues discovered during the inspection.

Responsible for maintaining an accurate inventory for field service components.

Responsible to ensure that all inventory items are properly accounted for or were billed to the customer.

Responsible for answering and responding to all after-hours emergency calls from customers.

Works with the production team to perform the final inspection of products.

Works with the Finance department on field service billing issues.

Provides assistance to production as requested.

Works with customers on scheduling inspection, maintenance and on resolving technical issues in liaison with engineering department.

ESSENTIAL REQUIREMENTS :

Fluent written and spoken English

Excellent technical aptitude

Experience of dealing with customers and managing expectations

Excellent communication skills and presentations skills

Problem solver

OTHER FUNCTIONS :

Performs other duties as assigned.

JOB REQUIREMENTS :

Education : Trade School Certificate or associates’ degree (Technical).

• Experience : Two (2) plus years of experience in Field Service, of industrial products that include low voltage electrical circuits. Greater experience an advantage.
• Language Skills : Fluent English (written and spoken).

Knowledge, Skills and Abilities : Basic understanding of low voltage electromechanical industrial systems, proficient in MS Office 365 software, especially MS Excel, excellent oral / written communication skills, well developed presentation skills, excellent customer relations skills, and the availability to travel (including to Mexico and Canada from time to time) at least 75% of the time.

Mental / Physical / Visual Demands : Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to lift up to fifty pounds (50lbs) / 23 kilos (23kgs). Frequently needs to talk and hear. Occasionally climbs vertical heights (up to 200 feet), stands, walks and sits, as well as using hands to touch or feel, and arms to reach.

Working Conditions : customer industrial plant conditions (outdoor and indoor) and occasional general office. High to Moderate noise levels (examples : business office with computers and printers, light traffic and process facilities with environmental conditions; heat, steam, chemicals, pressures, noise, etc.). May work at heights or in confined spaces.

Employees must submit a BATF clearance form at time of employment; acceptance by the BATF is a condition of employment.

Equipment / Tools Used : Must be proficient in the use of general mechanical and electrical (low voltage) tools. Must possess the ability to learn the IT software and hardware system and work with company enterprise software. Will use office equipment such as telephones, scanner / photocopier, projector, etc. Use of Mechanical Tools.

Safety : Safe work performance is required from each employee at all times. Additionally, the proper discharge of safety responsibilities is an integral part of each employee’s performance appraisal. Customer specific training will be required along with drug and alcohol testing.

AAP / EEO Statement

BS&B ® and Affiliated Companies provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

In keeping with the above conviction, BS&B ® and Affiliated Companies is committed to assuring that :

All recruiting, hiring, training, promotion, compensation, and other employment related programs are provided fairly to all persons on an equal opportunity basis without regard to race, creed, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by law;

Employment decisions are based on the principles of equal opportunity and affirmative action; and

All personnel actions such as compensation, benefits, transfers, training, and participation in social and recreational programs are administered without regard to race, creed, color, sex, age, national origin, disability, veteran status, or any other characteristic protected by law.

BS&B ® and Affiliated Companies believes in and practices equal opportunity and affirmative action. The Director of Human Resources & EHS - NAFTA serves as the Equal Opportunity Coordinator for the company and has the responsibility for monitoring this company’s equal opportunity and affirmative action practices. All employees are responsible for supporting the company’s equal opportunity and affirmative action policies and programs. Managers and employers are expected to assist the company in meeting its objectives in these areas.

BS&B ® and Affiliated Companies maintains affirmative action plans for minorities, women, persons with disabilities, and veterans. Any questions regarding these plans should be directed to the company’s Equal Opportunity Coordinator. If you wish to view the affirmative action plan for persons with disabilities and veterans, contact the Human Resources Department during normal working hours.

Benefits :