What are the responsibilities and job description for the 2nd Shift Quality Inspector position at Industrial - Quest Staffing Services?
Job Description
Job Description
Primary Function
The IT Support Technician position will be performing activities associated with configuring, installing, supporting and maintaining a wide range of IT software, hardware, and related services. This position requires excellent hardware and software troubleshooting skills, ability to follow directions, and excellent communication skills to facilitate top level customer service to the end users.
Duties / Responsibilities
- Monitor helpdesk to provide day to day support for all users both on-site and remote.
- Resolve all hardware / software problems by either fixing the problem or escalating to the appropriate resource.
- Clearly and effectively communicate in a timely and respectful manner with end users.
- Build, configure, and install PC and MAC computers.
- Configure and deploy iOS and Android devices.
- Resolve network printing issues from connectivity to maintenance and part replacement.
- Support telecom connectivity and operation.
- Maintain inventory of hardware, software, and licenses.
- Document internal processes and procedures related to duties and responsibilities.
- Effectively manage multiple projects simultaneously while still maintaining a high level of customer service.
- Develop procedures to streamline the day to day IT operations
Special Knowledge / Skill
Experience