Customer Service Representative

Looking for something different? 

Are you in a job that just feels like....a job? What if your next job lets you help people every day? What if you could utilize your skills of empathy, clear communication and proactiveness? 

If you're the type of person who is driven by results and making an impact, customer service is the role for you. We're looking for a problem solving, resilient, positive individual, who has a customer first mindset. 

At ISM, we are committed to exceeding our customer expectations in every aspect of our work. We have a fantastic opportunity in our Sales and Customer Service department to work in a dynamic, fast paced, and rewarding role.

Position Overview

As a Customer Service Representative (CSR) at Industrial Sales and Manufacturing, Inc. (ISM), you will serve as the key liaison between our customers and the internal ISM team. This role is critical to ensuring a seamless customer experience through proactive communication, accurate order processing, and coordination with internal teams. The CSR is responsible for managing customer relationships throughout the entire sales and production process to ensure satisfaction and timely delivery.

Key Responsibilities

• Serve as the primary point of contact for assigned customers, delivering prompt, courteous, and accurate support.
• Enter and manage customer orders, quotes, and customer information, ensuring records are properly updated in accordance with customer requirements.
• Verify that purchase orders align with ISM quotations and comply with company policies.
• Maintain accurate and up-to-date customer records and documentation.
• Engage with customers via various methods of communication, including virtual meetings, in person and telephone. Provide updates on order status, resolve any issues, and ensure alignment on future requirements.
• Proactively address customer inquiries and concerns, escalating issues as appropriate to ensure swift resolution.
• Collaborate with internal departments including production, engineering, and shipping to ensure on-time delivery and order accuracy.
• Monitor production schedules and lead times, communicating proactively with customers regarding any changes or delays.
• Build and maintain strong relationships with customers to promote loyalty and long-term engagement.
• Participate in continuous improvement efforts, including lean manufacturing initiatives.
• Follow all company safety protocols and contribute to maintaining a safe work environment.
• Perform other duties and projects as assigned by management.

Knowledge, Skills, and Abilities

• Minimum of 2 years of customer service, preferably in a manufacturing or industrial environment.
• Strong verbal and written communication skills with a customer first mindset.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams); experience with ERP or CRM systems is a plus.
• Demonstrated ability to multitask and manage competing priorities in a fast-paced environment.
• Team-oriented with a positive, solution-focused attitude.
• Familiarity with ISO standards, quality systems, and lean manufacturing principles is a plus.

Why work with us?

If you want to make an impact, work with great people, in a supportive and collaborative environment, we suggest you apply! We encourage and welcome feedback. We understand the importance of recognition, feeling valued, and providing opportunities for growth. Whether you're changing careers, coming back to the workforce, or ready for something new, we welcome experience, drive and a great attitude!

We look forward to hearing from you.

Salary : $21 - $25