Account Manager

We pride ourselves on being a distinguished agency in the heart of Nashville, celebrated for our innovative approach to B2B marketing and our esteemed accolades, including 2x Best Places to Work, ANA B2 Awards, and B2B Marketing Elevation Awards. Our commitment to excellence and innovation has earned us prestigious recognition and fostered a culture where strategic partnership, creative solutions, and client success are at the forefront of everything we do.

As we continue to grow, we seek an experienced Account Manager to join our team, dedicated to serving one of our premier clients in Nashville. This role is at the heart of our digital branding and media efforts, allowing you to collaborate closely with Account Directors, steer projects toward completion, and foster deep client relationships.

As an Account Management team member, you'll be instrumental in shaping the trajectory of our client’s brand and our agency's growth. You will manage client relationships and shepherd comprehensive digital marketing campaigns with deliverables that span brand creative, sales collateral, paid media and social media content, PPC, and email marketing.

This position offers a unique opportunity to support key initiatives and adapt to evolving digital landscapes. It provides an exciting avenue for professional growth and diverse experience in a dynamic environment. You will focus on overseeing these diverse marketing efforts, positioning yourself as a key driver in our client’s success and our agency's expansion.

RESPONSIBILITIES:

• Lead Client Projects: Become a go-to contact for the client, guiding projects through every phase with strategic oversight.
• Client Collaboration: Work with the client to clearly define project scopes, setting the stage for successful outcomes.
• Strategic Initiation: Develop comprehensive Project Briefs and Request Forms, leading to effective internal kick-off meetings.
• Timeline Coordination: Partner with Project Management to define project timelines, ensuring smooth workflow and timely delivery.
• Communicate and Connect: Bridge internal teams and clients, maintaining open lines of communication and regular updates.
• Budget and Schedule Management: Partner with Project Management on project finances and timelines, aligning with agency strategies and client expectations.
• Digital Strategy Guidance: Advise client on the latest digital marketing strategies, guiding them through their digital evolution.
• Client Satisfaction: Prioritize responsive communication and proactive problem-solving to maintain high levels of client satisfaction.
• Agency Growth Support: Contribute to the agency's growth through involvement in new client proposals, organic growth strategies, and client renewals.

QUALIFICATIONS:

• A proven track record in leading digital campaigns, with a strong preference for candidates experienced in B2B marketing. At least 3 years of experience in an agency account role, demonstrating an ability to nurture client relationships and spearhead digital projects.
• Exceptional organizational skills, capable of managing multiple projects simultaneously without compromising details.
• A solid understanding of digital marketing, branding, and strategic planning, complemented by excellent communication skills.
• Familiarity with CRM tools is preferred.

COMPENSATION & BENEFITS:

We offer attractive compensation along with a comprehensive benefits package that includes medical, dental, vision, life insurance, college loan repayment and savings contributions, and 401k matching. In addition, team members also enjoy the countless benefits, perks, professional development opportunities, and fun associated with our "Operation Awesome" career framework, which includes:

• Life/work balance: work-at-home-days, happy birthdays off (paid), time off for life's special moments, maternity/paternity perks, eleven (11) paid holidays, and two (2) weeks of PTO for the first year of employment (prorated based on time of hire)
• Wellness program: exercise or healthy living monthly reimbursement
• Professional development: conference and certification fund
• Seven '7' Sabbatical: seven-week paid "career break" after seven consecutive years of full-time employment
• Charity: monthly contributions to causes and one paid volunteer service day annually
• President's Club: weekend flyaway trip and travel cash for annual team MVP (plus one!)
• Tools of the trade: MacBook, display, noise-canceling headphones, and swag
• Plus, a lot of fun such as Industrial's own Culture Club, the occasional Moment of Delight.