Inside Sales / Customer Service Representative

The inside sales representative will work cooperatively with outside sales and other members

of the distribution team to grow existing customers, create new customers and meet or exceed 

monthly sales goals at the appropriate gross margin while increasing customer satisfaction.

Job Duties

• Generate new and repeat sales by providing product and technical information in a timely manner
• Determine customer requirements and expectations in order to recommend specific products and solutions
• Recommend alternate products based on cost, availability or specifications
• Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles
• Accurately process customer transactions such as orders, quotes or returns
• Provide accurate information regarding availability of in-stock items
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
• Educate customers about terminology, new technology, the company website, and features and benefits of products in order to improve product related sales and customer satisfaction
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Contact customers following sales to ensure ongoing customer satisfaction and resolve and complaints
• Fill requests for catalogs, information or samples
• Remain current on consumer preferences by attending sales meetings, vendor training and trade shows, or reading trade journals
• Setup and maintain customer files
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team
• Communicate to the purchasing department unexpected increases or decreases in demand for products
• Maintain proficiency in using personal computer, data entry terminal and othercommon office equipment and software
• Follow company policies and procedures
• Present a professional image at all times to customers and vendors
• Perform other duties as assigned

Job Requirements

• Possesses a positive attitude and outgoing, friendly personality
• Delivers superior customer service
• Effective listening, communication (verbal and written), negotiation and good phone skills
• Demonstrated integrity and ethical standards
• Technical expertise and knowledge of company products
• Problem-solving and analytical ability
• Accuracy and attention to detail
• Comfortable in fast-paced environment
• Professional demeanor
• Able to handle difficult customers with diplomacy and tact
• Manages time effectively and adapts quickly to changing priorities
• Able to multi-task
• Able to perform business math (basic algebra, figure margins, etc.)
• Team player who works productively with wide range of people
• Able to work independently with some direction
• Capable of following written instructions and documented procedures
• Demonstrated understanding and application of effective selling strategies and techniques
• Superior organization skills
• Demonstrated success meeting sales goals and growing sales
• Knowledge of logistics, including carriers, shipping policies and procedures
• Knowledge of Microsoft Office Suite and distribution software

Education

• High school diploma/GED required (Associate’s degree preferred)

Experience  

• Minimum 2 years in similar position preferred
• Minimum 1 year in progressive position (2 years preferred) Product/applications experience 
• preferred
• Wholesale distribution experience preferred

Job Type: Full Time

Benefits: Competitive pay Commission. Medical, Dental and Vision. 401(k), ESOP Retirement Plan, 

Life Insurance, Holiday, Vacation and Sick paid leave.

Industrial Supply Company is an equal employment opportunity employer.