What are the responsibilities and job description for the Customer Service Representative position at Industrial Tooling & Supply?
Customer Service Rep
Industrial Tooling & Supply, Inc
About the role
It is the responsibility of the CSR to work as a member of the CSR team to maximize sales and gross margin potential for the company, while observing the principles stated in our ITS Vision Statement and Core Values. Duties include but are not limited to handling customer inquiries, quotations, orders, and concerns.
Responsibilities
- Answer incoming calls in a timely and professional manner.
- Oversees the end-to-end order management. The process begins from the moment a customer places their order until they receive their product. Order management also involves after-sales experience and handling of relevant returns.
- Effectively communicate with customers, vendors, and internally. Correctly record price and delivery to ensure full satisfaction while maintaining a friendly, helpful demeanor.
- Follow up on all open quotes and expedite sales orders with urgency and accuracy.
- Identify and prioritize concerns to ensure all are resolved promptly.
- Build and maintain strong relationships with customers and promote our company, products, and services.
- Complete additional tasks directed by a division manager as needed.
- Verify the accuracy of all work before sending to maintain a professional image and avoid errors. This is essential to demonstrate our core values.
Candidate requirements
Essential
- Display a consistent positive, can-do attitude at all times.
- Willingly help others in the company when called upon.
- Maintain personal responsibility for your actions.
- Ability to listen effectively and interpret customer needs.
- Excellent computer skills
- Outstanding multitasking and organization skills
- Works effectively in a team environment.
- Exceptional verbal communication skills, including critical thinking, active listening, and creative problem solving.
- Great people skills and the ability to build relationships with salesman, vendors, and customers.
Preferred
- High school diploma or equivalent.
- At least two years customer service experience.
Salary : $18 - $20
