What are the responsibilities and job description for the 3 PL Customer Service Representative position at Industries of the Blind?
Job Summary
Performs activities engaged in the handling of orders and telephone inquiries of customers by receiving and responding to customer questions, investigating, and correcting errors, establishing records, and using appropriate tools including computers and calculators.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Essential Duties
Provides guidance/assistance to customers both internal and external
Evaluates customer status on a case-by-case basis and determines how best to assist them by evaluating their needs
Serve as the main point of contact to customers
Act as principle responder to inbound customer calls
Evaluate customer concerns/complaints and resolve to customer satisfaction
Ensure a high level of customer satisfaction by responding to customers’ inquiries/requests about product and maintaining complete and accurate records
Receives and processes requests for orders and product information from customers
Provides existing product quotations, customer reporting, and relays pertinent order information to customers
Takes the lead in researching and resolving billing/inquires
Uses X3 to work with internal and external customers to ensure orders shipped in a timely manner
Creates work orders within X3 to aid in operational scheduling for manufacturing
Communicate customer product complaints to operations
Excellent organizational, interpersonal, problem solving, written and oral skills
Ability to work independently as well as a team member
Ability to evaluate program plans and develop reports as required
Use external dexterities for an entire shift
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Performs activities engaged in the handling of orders and telephone inquiries of customers by receiving and responding to customer questions, investigating, and correcting errors, establishing records, and using appropriate tools including computers and calculators.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Essential Duties
Provides guidance/assistance to customers both internal and external
Evaluates customer status on a case-by-case basis and determines how best to assist them by evaluating their needs
Serve as the main point of contact to customers
Act as principle responder to inbound customer calls
Evaluate customer concerns/complaints and resolve to customer satisfaction
Ensure a high level of customer satisfaction by responding to customers’ inquiries/requests about product and maintaining complete and accurate records
Receives and processes requests for orders and product information from customers
Provides existing product quotations, customer reporting, and relays pertinent order information to customers
Takes the lead in researching and resolving billing/inquires
Uses X3 to work with internal and external customers to ensure orders shipped in a timely manner
Creates work orders within X3 to aid in operational scheduling for manufacturing
Communicate customer product complaints to operations
Excellent organizational, interpersonal, problem solving, written and oral skills
Ability to work independently as well as a team member
Ability to evaluate program plans and develop reports as required
Use external dexterities for an entire shift
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Work Experience
Required Experience:
1 to 2 years
Required Experience:
1 to 2 years
Experience with an automated tracking system.
Minimum 2 years direct customer service preferred
Working knowledge of computers and keyboard, with proficient skills in Microsoft Office products
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer
Education
Minimum of a high school diploma
Experience with an automated tracking system. Working knowledge of computers and keyboard, with proficient skills in Microsoft Office products
Minimum 2 years direct customer service preferred
Minimum 2 years direct customer service preferred
Working knowledge of computers and keyboard, with proficient skills in Microsoft Office products
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer
Education
Minimum of a high school diploma
Experience with an automated tracking system. Working knowledge of computers and keyboard, with proficient skills in Microsoft Office products
Minimum 2 years direct customer service preferred
Equal Opportunity Employer, including veterans and individuals with disabilities
