Data Business Analyst

• Perform database management functions, including creating methods and processes for ensuring accuracy and integrity in data collection and reporting.

• Assist in researching, developing, and designing experiments

• Assist in generating and, where possible, automating summary reports, online dashboards, and other data visualizations.

• Track, monitor, and report on Key Performance Indicators (KPIs) using quantitative and geospatial analytical methods.

• Assist with developing or improving methods used to collect, validate, and analyze data and data streams to ensure the accuracy and integrity of what is being reported and to identify discrepancies.

• Take corrective action or propose solutions when errors and discrepancies are evident.

• Assist with evaluating business processes and workflows to identify where improvements can be made and where training might be needed.   

• Document customer service business processes to provide training for employees. 

• Use historical data to research, evaluate, and summarize trends and anomalies to generate statistical models that assess performance and measure operational costs and efficiencies.

• Prepare written updates to be included in monthly board reports in a timely and efficient manner.

• Assist customer Subject Matter Experts (SMEs) in documenting processes, developing flowcharts, and drafting SOPs.

• Identify and describe terminology used in SOP documents so they can be clearly understood by all audiences that reference or use them.

• Develop checklists, workflow charts, Gantt charts, communication templates, and desktop guides to augment SOPs.

• Assist senior-level business analysts in their work products and methods.

• Respond to ad-hoc requests from internal and external stakeholders for analysis and reports on time.

• Provide data and statistical information to support other departments and outside agencies as needed

• Performs other duties as assigned. 

• Bachelor's degree in Urban Planning, Service Planning, Engineering, Statistics, Geography, Math, Business Administration, Information Technology, Project Management, Data Analytics/Data Science, Accounting, or a related field required. Master's degree preferred

• Experience in writing policies, procedures, or process manuals

• Project Management and experience managing technology resources are desired. 

• Experience working with APIs (Application Program Interfaces), data warehouse software, or designing data warehouse systems.

• Two (2) years of responsible professional analytic experience, including working in data warehouse software, performing SQL queries, Visio, managing dashboards, geospatial mapping, statistical investigation, and report automation through macro instruction preferred

• Demonstrated skills in performing SQL queries and other database functions.

• Demonstrated skills using Microsoft Visio to develop process flowcharts.

• Demonstrated skills using Microsoft Project to monitor workflow.

• Report automation through macro instruction

• Proficiency in using Microsoft Office, the internet, spreadsheets, databases of varying complexities, and statistical software packages to perform day-to-day tasks and responsibilities effectively and efficiently.

• A strong aptitude for learning new software programs, computer applications, and hardware devices

• Demonstrated knowledge of relevant quantitative and qualitative statistical methods to analyze large, complex datasets.

• Demonstrated ability to apply sound data visualization strategies

• Experience with performance dashboard software or coding for performance dashboards.

• Above-average mathematics and statistical skills, specifically, the ability to demonstrate a strong understanding of how and why statistical investigations and inference work.   

• Ability to prioritize, organize, and manage one's tasks and time on the job effectively while at the same time being flexible and adaptable to respond to changing needs or priorities.  

• Above-average decision-making abilities in a time-sensitive environment.

• Process management/ improvement experience preferred.

• Ability to interact with internal and external constituents in person and through virtual, phone, e-mail, and written correspondence.

• Above-average decision-making and problem-solving abilities.

• Experience with R preferred and geospatial mapping and analysis software packages; experience with ArcGIS, qGIS, Maptitude, or similar applications desired.

• Ability to work in a deadline-oriented office environment.   

• Ability to work independently with minimal supervision.   

• Ability to remain stationary 50% of the time and to move intermittently throughout the workday, occasionally between departments or facilities

IndyGo is an Equal Opportunity Employer