Manager- Mobility Services

POSITION PURPOSE

As Manager of Mobility Services, this position is responsible for day-to-day operations of the IndyGo Access (ADA) Services Programs, which include the supervision, coordination, and administration of the ADA services for individuals with disabilities and include multi-modal programs contracted paratransit, dispatch, scheduling and reservations, and voucher transportation programs.

• The salary range is $63,000 - $66,000 annually, commensurate with education and experience.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

ESSENTIAL FUNCTIONS

• Assume supervision and oversight responsibilities of Mobility Services in the absence of the Director of Mobility Services.
• Oversee contract provider(s) creation of daily driver schedules to ensure coverage for all work assignments.
• Assist in developing, managing, and coordinating outsourcing opportunities for Mobility (ADA) service providers and ensure compliance with Corporation and federal policies.
• Manage, coordinate, and ensure program participants' certification process compliance.
• Maintained and managed the production of all statistical reports and data for internal and external sources.
• Along with the Director of Mobility Services, manages and updates the Corporation's compliance requirements and plan for the Americans with Disabilities Act related to services.
• Oversee contract provider(s) management of the reservations and scheduling of IndyGo Access (ADA) Service participants.
• Oversee contract provider(s) management of communication and dispatch support systems to provide timely and competent responses between service providers and participants.
• Oversee contract provider(s) development, coordination, and management of safety programs to reduce passenger, employee, and vehicle accidents and incidents.

OTHER FUNCTIONS

• Monitors activities of paratransit contractor.
• Addresses and resolves escalated service and contract complaints.
• Act as liaison for the Mobility Advisory Committee (MAC) as needed.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Directly supervises one or more employees.
• Applies supervisory responsibilities according to organizational policies, collective bargaining agreements, and applicable laws.
• Interviews, hires, and trains employees; plans, schedules, assigns, and directs work according to the current collective bargaining agreement; evaluates and manages employee performance; addresses complaints and resolves employee issues.

EDUCATION AND/OR EXPERIENCE

To perform this job successfully, an individual must have the following education and/or experience.

• Associate degree in Public Administration, Business Administration, Transportation, or equivalent level management experience.
• Transit experience in public or human service Paratransit operations preferred.
• A minimum of three (3) years of management experience; a minimum of four (4) of customer service/human relations experience required; work experience in transit and/or paratransit operations is preferred.
• Experience working within a union environment is preferred.
• A valid driver's license is required.
• An equivalent combination of education and experience that provides the knowledge, skills, and abilities required to perform the job will be considered.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• Knowledge of the Americans with Disabilities Act (ADA) and relevant regulations.
• Knowledge of the city of Indianapolis, the IndyGo route system, and service areas.
• Federal and state laws and regulations pertaining to ADA paratransit and fixed route service compliance requirements, including paratransit eligibility criteria and eligibility certification methods.
• Knowledge and experience in managing the operations function of providing public Paratransit transportation services.
• Proficiency using a computer, including proficiency with Microsoft Office, the internet, transportation management software, and complex spreadsheets and databases.
• Ability to operate office equipment, including copiers, fax machines, and phones.
• Ability to express oneself using correct language and grammar effectively and persuasively in a professional, diplomatic, empathetic, and tactful manner.
• Strong presentation skills and the ability to communicate with groups.
• Ability to interact with constituents in person and through phone, e-mail, and written correspondence.
• Above-average decision-making and problem-solving abilities.
• Above-average mathematical abilities (addition, subtraction, multiplication, division, percentages, ratios, and fractions), including the ability to apply principles of algebra and geometry.
• Ability to process and analyze data, to work with probabilities, and to make some statistical inferences.
• Ability to monitor a budget, track and control expenses and/or revenues, conduct financial analysis, and create financial documents.
• Ability to prioritize, organize, and manage tasks and time effectively; flexibility is required.
• Ability to handle sensitive information and situations with professionalism and decorum.
• Knowledge and understanding of the reservation process, dispatch system, and scheduling of operators.

PHYSICAL DEMANDS

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• Ability to work with minimal supervision.
• Ability to remain stationary for long periods of time, to position oneself to work in low and/or confined spaces, and to move throughout the workday occasionally between departments and facilities.
• Ability to work in a deadline-oriented office environment.
• Local travel is required occasionally.
• This position requires occasional work in the evening.