Retail Desk Agent- Part Time

*The salary range is $22,500 - $25,000 annually, commensurate with education and experience.

Onsite/No Remote Option

ABOUT US  

We are IndyGo, a Municipal Corporation of Indianapolis – Marion County, and we’re proud to be the largest public transportation provider in the state of Indiana. We operate 32 transit routes throughout the county, providing nearly 10 million passenger trips a year to the good citizens of our region. IndyGo is committed to expanding mobility options to improve connectivity with the company’s mission, vision, and goals.  

WHO WE ARE  

A key measure of any great city is the ease of getting from one place to another. We call it “mobility.” It’s as essential as access to electricity and clean water. It moves a city forward to become a better place of opportunity and community. It’s a measure of a city’s vitality and potential, and it reflects a city’s judgment about its civic priorities. It makes a city a better home and a better place to visit.  

At IndyGo, getting people from one place to another is much more than just moving riders: it’s about getting our riders to their hopes and dreams, to their education and careers, to their families and friends, to their health and well-being, and another day of life in Indianapolis and the surrounding areas.  

We’re here because you’ve got somewhere you need to be, and you need an easy, reliable way to get there. So come on; get on and get going to wherever you want to go on IndyGo.  

INDYGO MISSION  

As the region's largest transit authority, we are duty-bound to set the bar for transparency, trust, and overall professionalism. Our mission is to connect our community to economic and cultural opportunities through safe, reliable, and accessible mobility experiences.  

 Accountability: We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency.    

Diversity: We promote, embrace, and value all individuals.    

Safety: We ensure safe and secure environments.     

Excellence: We strive for quality in everything we do.  

Teamwork: We actively promote effective communication, collaboration, and partnerships.   

Respect: We value and treat all with dignity.  

Position Purpose

As a Retail Desk Agent, you will be the face of our retail desk department, providing excellent customer service, handling sales transactions, and assisting customers with various needs. Your attention to detail and commitment to delivering a positive customer experience will be essential. You will play a key role in establishing and managing our customer retail desk and the goal is to provide outstanding customer service while taking care of IndyGo’s customers’ needs. 

Essential Functions and Responsibilities

To succeed in this role, an individual must be able to perform satisfactorily the functions listed below. The company will provide reasonable accommodations to enable individuals with disabilities to perform these functions.

• Greet and assist customers with the purchase of bus passes, reloading cards, and other retail items.
• Help customers with MyKey Fare Media accounts, cards, and Apps.  

• Provide information and answer general questions about services and products.
• Respond to customer inquiries and issues in a friendly and professional manner.
• Process sales transactions accurately and efficiently using a point-of-sale (POS) system, including credit card processing.
• Ensure that cash handling procedures are followed in a secured, organized manner and maintain a balanced cash drawer.
• Reconcile cashier draws at the end of each shift and report discrepancies.
• Monitor and restock retail items to ensure adequate supplies for customers.
• Report inventory discrepancies to the Retail Desk Supervisor.
• Work collaboratively with the Retail Desk Supervisor and other team members to maintain a smoothly running desk.
• Collaborate with other departments to optimize retail desk efficiency.
• Maintain a high standard of customer service, assisting with complex customer needs.

• Keep the Retail Desk Supervisor informed on issues and problems.

Other Functions

• Ability to communicate effectively with agency (non-agency) finance staff.
• Ability to understand and draft reports, data collection, and reporting procedures.
• Ability to respond quickly to issues and needs.
• Ability to develop effective procedures and perform other duties as assigned.

Supervisory Responsibilities

Education and/or Experience

To perform this job successfully, an individual must have the following education and/or experience.

• Previous experience in a cashier, data entry, (or a related field preferred) or three plus years of proven experience in a retail or customer service position.
• Relevant work experience is required.

Knowledge, Skills, and Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• General knowledge of Windows-based computer systems and Microsoft Office package.
• Basic cash management and inventory control knowledge.
• Strong attention to detail and accuracy in cash handling.
• Proficient in using point-of-sale (POS) systems and basic computer software.
• Ability to express oneself using correct language and grammar effectively and persuasively in a professional, empathetic, and tactful manner, even with difficult customers.
• Above average mathematical abilities (addition, subtraction, multiplication, division, percentages), including the ability to apply principles of algebra.
• Basic knowledge or fluency in Spanish, Haitian Creole, and Hakha Chin is highly desired.

• Excellent problem-solving abilities.
• Ability to work weekends and evenings as needed.

• Ability to prioritize, organize, and manage tasks and time effectively and adjust priorities quickly as circumstances dictate.
• Ability to maintain attendance within policy.
• Willingness to learn and adapt to new procedures and technology. 

Physical Demands

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• Ability to work in a deadline-oriented environment and independently.
• Retail Desk requires in-person work with the community.
• Ability to remain stationary for extended periods of time and to move intermittently throughout the workday, occasionally between departments and/or facilities.
• Long periods of filing, sorting, and data keying.
• Local, evening, and weekend travel may be required on rare occasions.

IndyGo is an Equal Opportunity Employer