What are the responsibilities and job description for the Site IT Client Services Coordinator position at INEOS?
Company :
INEOS Olefins & Polymers USA
Interested in joining a winning team? A team whose employees are empowered to make a difference?
Grade : 3 5 - 36
Offer Range : $118,000 - $168,000
Organizational context and job purpose
INEOS has grown to become a leading chemical company, with sales today of around $65 billion annually. INEOS is a global company with 26,000 employees on 194 sites in 29 countries. The Olefins & Polymers USA (O&P USA) business within INEOS includes the product lines Ethylene, Propylene, Butadiene, Polypropylene (PP) and Polyethylene (PE). Manufacturing sites include Chocolate Bayou Works (Alvin, TX), Battleground Manufacturing Complex (LaPorte, TX), and Carson (Carson, CA), with a division office in League City, TX. Overall, O&P USA has approximately 1,300 employees, 1,400 contractors, and annual revenue of $3 to $4 billion.
How the Role Fits In :
Unavailability of IT assets can have direct, negative impact on business performance. This role is necessary to ensure employees in the company can remain productive and business processes that rely on technology continue to function. The expectation is for this person to work independently of direct supervision for assignments unless assistance is requested. Expected to lead projects and identify innovative ways of resolving issues.
The Main Purpose of the Role :
Coordinate the support and maintenance of the company's IT assets, manage end-user relationships, and provide high-level technical assistance to end-users at both local and remote locations. The individual performs complex tasks that must be coordinated with tasks outside the work unit; The individual provides advice and counsel to IT management.
Responsibilities AND Accountabilities
The individual determines the best means of defining and accomplishing broadly defined jobs.
Actively supports developing and sharing of best practices within the broader organization.
Generates new ideas and stimulates others for innovation.
Has the additional responsibility of procedure and guideline development.
The employee determines priorities and may deviate from established procedures as long as objectives are met. No direct monitoring of the job is needed.
Assists in the coordination of a team of Technical analysts (both employees and contractors) in a manner that ensures the operational integrity, integration and effective delivery of IT services and products at the sites.
Ensures that IT delivery is consistent with agreed upon Service Level Agreements (SLA’s) and budgets aligned with business strategy
Acts as an escalation point for problems not resolved through normal user / supplier channels
Ensures integration of activities across service providers
Assists in the management of LAN and WAN, Servers, Client PCs, Active Directory, IT Security, Email Infrastructure, etc.
Maintains a check on financial, quality and security performance of any outsource vendors, and provides assistance in effecting improvement
Responsible for ensuring that Change Management processes and procedures are followed.
Ensures that every person in the business knows who they should contact for all IT operational matters
Provides guidance and leadership to the business for technical systems. Shares technical knowledge and industry best practices with business staff and vendors that support these systems.
Ensures IT delivers on financial commitments for expense reductions and cost containment
Ensure that innovation is brought forward from the Service Providers, incorporated into base services where appropriate and shared across sites and regions as best practice.
Ensures a constant drive toward operational excellence and a culture of continuous improvement
Has the responsibility to assist in the development of IT procedures and guidelines.
- Ensures that all applicable INEOS IT guidelines, policies and procedures are utilized and adhered to.
Skills & Knowledge Required
Education / Experience
Level of Education & Experience
Skills and Competencies
Technical skills
Behavioral skills
PHYSICAL REQUIREMENTS
Our culture is one of honesty and integrity with an emphasis on safety, health and environmental performance.On our team, people are acknowledged for embracing new practices that help create real value for customers.
Salary : $3 - $4
