Knowledgeable about Medicare and options available in obtaining in health care coverage for older and disabled people.
Knowledgeable about the aging programs and services offered by the state.
College degree or high school degree with at least 5 years' experience in customer service field.
Certified as SHIP Medicare Counselor.
Ability to communicate effectively in English over the phone.
Professional level customer service skills including courteous, patient manner and ability to ask necessary questions.
Ability to communicate effectively in English over the phone.
Proficient in computer skills for navigating the internet and learning necessary state reporting data systems.
DUTIES :
Answer telephone calls received by the NJ SHIP (Medicare counseling) and ADRC (general senior services) hotlines
Utilizes interpreter services, when necessary, to assist non-English speaking callers.
Provide callers with up-to-date and accurate information about programs and services designed to assist older persons and their caregivers offered by the division and its aging network partners.
Provide counseling to callers with regard to Medicare Parts A-D, Medigaps, NJSave programs, and long term
care insurance
Provide callers with helpful resource material. -Prepares and mails information packets to callers on the various senior citizen and caregiver programs and services, either upon request or in response to
caller needs.
Will be required to learn to utilize various types of electronic recording and information systems used by
the agency.
Record caller data for use by unit and division programs. Records and reports caller data on the SHIP STARS and / or other computer database programs. -Makes a record of every call received on the unit's toll-free numbers.
As needed, respond to consumer letters and emails and draft correspondence.
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