What are the responsibilities and job description for the ITSM Product Manager position at Inficare Technologies?
Job Title : ITSM Product Manager
Location : Chicago, IL (Hybrid, 3 days onsite)
Long term role
SDTI Product Manager - detailed tasks :
- Understands the strategic direction of the CMSO organization and aligns the D&T product strategy & product roadmap to assist in the accomplishment of the CMSO vision.
- Assesses the present and future MSST products and Platform & Infrastructure Technologies by reviewing specifications and requirements and appraising new product ideas
- Assesses organizational needs by calling on internal operations teams along with external market research to evaluate the direction of service delivery and operations teams and their associated needs.
- Provides information for management by preparing short-term and long-term product roadmaps and special reports and analyses; answering questions and requests.
- Introduces new products to the organization that will help drive efficiencies and automation by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with development and infrastructure teams.
- Defines product business case / ROI for introduction of new products as well as any enhancement / feature requests introduced.
- Defines product requirements
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
- Backlog management & Feature prioritization
- Release management
- User adoption management
- Defines the "what" that the D&T Service Architecture Team will develop ("how")
Preferred Skills and Qualifications :
