Service Desk Analyst (Local & Onsite hybrid)

Position: Service Desk Analyst

Location: Location - Pontiac, MI (Onsite hybrid)

Mode OF Hire:- 1 Year Contract

Start Date: 02/10/2025

Service Desk Analyst. Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the IT Service Desk. Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution. ITIL certification preferred.

Additional Service Center responsibilities duties as required.

The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. - 4:30 p.m.

New hire will be trained on-site at client then working hybrid approximately three days/week & on-site two days/week.
Environment: CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.

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