Voice Architect

Job Title Voice Architect

Job Location Remote in Michigan

Pay Rate - $65/hour w2 Benefits

Shift M-F 8-5

Job Details:

• Needs to be well versed in prioritization of tasks
• Must possess the ability to merge systems and migrate between systems
• Must have prior experience road mapping
• Must have prior large project experience
• Will be responsible for setting up and executing the road map for migrating voice infrastructure for the joint venture.

Duties:

• External The Voice Architect is responsible for day to day operations for the voice network.
• Duties also include the development of the department staff in areas such as support, process (ITIL and Change Control) and software tools.
• The voice network consists of data center hosted applications, multiple advanced contact centers, and 30,000 voice terminals distributed over 70 networked locations across southeastern Michigan.
• The daily focus of the position includes supervision and support of department personal as well as coordination with other IT departments of Henry Ford Health System.
• The position requires awareness of systems supported by the department as well as current and future projects and how they will interface and impact

Skills:

• Minimum five (5) years of experience with voice teams and solutions.
• Minimum five (5) years of experience with complex multi-site VoIP networks.
• Five (5) years of experience in an multi-vendor voice and data environment consisting of hardware and software from Siemens/Unify, Cisco, and Avaya.
• Five (5) years of experience supporting complex environments, using tools such as, Orion Solar Winds, Oasis, Comview and Impact Technologies for performance optimization and capacity planning.
• Five (5) years of experience working with Spectralink, ASCOM or similar technologies for wireless communications, preferably in a healthcare environment.
• Ten (10) years of experience Voice Mail and Unified Messaging systems, preferably the Unify Xpressions software.
• The individual must have experience managing the design, implementation and support of advanced voice related systems.
• The individual must demonstrate mature and effective techniques of translating business requirements into technical solutions.
• Must be self-directed and have the ability to adapt to sudden changes.
• Strong interpersonal and conflict management skills.
• Strong understanding of process flows and implementation roll outs.
• Strong problem solving and analytical skills.
• Must be highly collaborative and able to work with different organizations and teams.
• Capable of working independently and has the ability to effectively communicate with leaders, users and technical colleagues.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work quickly and efficiently under deadline pressure.
• Ability to handle numerous projects simultaneously.
• Demonstrated ability to solve complex problems within converged communications infrastructure.
• Ability to communicate and influence business and technical staff.

Education:

Bachelor's degree in Computer or Management related field or equivalent Health Care IT Voice Network Management experience.

CERTIFICATIONS/LICENSURES REQUIRED: Must have ITIL certification and past certification preferred in various voice and related technologies. Relevant industry certifications include Unify/ Siemens, ITIL preferred.

Regards

Max

Max@inficare.com/703-652-5191