What are the responsibilities and job description for the Desktop Engineer position at Inficare?

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Role : Desktop Engineer

Location : Troy, NY ............... (100% Onsite Role from Day 1)

Salary : $55K Benefits

Required Skills : Desktop Support Engineer

JOB DESCRIPTION

Associates should be flexible in shift timings and WORK FROM OFFICE IS MUST. This is 100% Work from Office Role.
Good in desktop support handling in Windows, Linux, and MAC environments.
Good SCCM Knowledge. Would be helpful if he knows basic SQL scripting used for SCCM.
Manage Patching in SCCM for Desktops, troubleshoot on problematic machines. Reinstall SCCM agent and redeploy packages.
Installation and maintenance of Windows and Mac OS.
Troubleshooting all the issues related to Hardware, Networking & Software on Windows OS (Windows7, Windows Vista, Windows 8 & Windows 10) and MAC OS.
Installation configuration and troubleshooting of Desktop applications and tools.
Technical knowledge of Desktop and Laptop hardware.
Configuring and troubleshooting Office 2010, 2013, 2016, and Office365 suite.
Manage Files and folder permissions.
Printer installing and sharing, troubleshooting printer-related problem.
Configuring and managing different types of scanners.
Configuring and managing different types of network printers, scanners and peripheral devices.
Managing Networks Setup - Crimping & Punching
Manage Video conferencing call through IP & ISDN lines.
Resolving problems related to LAN connectivity.
Setting up of Wireless on Laptop and BYOD devices
Experience in working on IT Service Management Tools like ServiceNow

Primary Responsibilities :

Handle Tier 1,2, And 3 help desk escalations through tickets or phone

Able to work individually and in team and set priority.

Follow up on outstanding requests and ensure timely resolution

Create accounts and configure hardware as part of the onboarding process

Support audio and video equipment in conference rooms

Manage and monitor internal assets to ensure accurate inventory records

Maintain all deployed computers / laptops / printers, repairing & replacing as needed

Supporting IP phone systems, administering changes as needed

Take on further duties steadily as you grow into your role with the team and our staff

Install, upgrade, support, and troubleshoot Windows 10, some Windows 7 and XP and Exchange, Outlook, Ring Central, Bitlocker, and any other authorized desktop applications

Install, upgrade, support, and troubleshoot for network printing and local printing, computer hardware, and any other authorized peripheral equipment

Customize desktop hardware to meet user specifications and site standards.

Performs work in compliance within specified warranty and security requirements.

Returns defective equipment / parts to maintenance inventory, document customer repairs, maintain and restock assigned parts inventory.

Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Site Support team.

Work with vendor support contacts, Service Desk Level 1, and Desktop Engineer Level 3 teams to resolve technical issues within the desktop environment.

Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

Regards

Kumar Ashwini

InfiCare Staffing | 22375 Broderick Drive #225 Dulles, VA 20166

Direct : (703) 652- 8463 | ashwini@inficaretech.com

www.InfiCareHealth.com | www.InfiCareTech.com |

Staffing services since 2001 | NMSDC MBE Certified | The Joint Commission Certified

Account Manager Contact Info : Ajit Rathore | ajitr@inficaretech.com | 703-945-1834

Salary : $55,000

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