What are the responsibilities and job description for the Technical Program Manager position at Inficare?
Job Title : Technical Program Manager
Location : Saint Louis, MO (3 days onsite)
Duration : Long term Contract
Job Description : Responsibilities :
- Service Level Management : Ensure that services are delivered in accordance with agreed-upon service level agreements (SLAs) and performance metrics, monitoring and reporting on service quality and adherence to targets.
- Service Delivery Planning : Develop and implement strategy for the program team, including developing a robust risk mitigation plan. This includes managing scope, changes, and interventions to ensure project goals are achieved.
- Resource Management : Manage and allocate resources to support delivery of Cloud Infrastructure operations, ensuring efficient utilization and alignment with business objectives.
- Stakeholder Management : Manage relationships with all stakeholder involved in the service delivery process, negotiating contracts, monitoring performance, and ensuring compliance with agreed-upon terms.
- Effectively structure and drive monthly governance meetings with BCBSA cloud executive teamEnsuring goals are met in areas including customer satisfaction, security, quality, and team member performance.
- In addition, work with clients to increase awareness of the program for a successful rollout. Continuous Improvement : Continuously assess and optimize service delivery processes for Cloud Operations / CPE / CDA, identifying areas for improvement, implementing changes, and driving operational excellence.
- Change Management : Coordinate and manage changes to service delivery processes, minimizing disruptions and ensuring smooth transitions.
- Risk Management : Identify, assess, and mitigate risks associated with service delivery operations, implementing appropriate controls and contingency plans.
- Team Management and Development : Provide leadership, guidance, and support to the service delivery team, fostering a customer-centric culture, and facilitating training and professional development opportunities.
Must have Skills : -
