Retail Mobility Consultant - Mobility Plus Lawrenceville

Job Summary:

As a Mobility Consultant at Mobility Plus, you will play a key role in assisting customers with their mobility needs by providing expert guidance on our range of products, including mobility scooters, wheelchairs, lift chairs, and more. You’ll work with customers to understand their unique requirements, recommend suitable solutions, and ensure they have a positive experience in our showroom. The ideal candidate is empathetic, knowledgeable about mobility products, and passionate about helping others achieve independence and comfort.

Position Details

• Hours: 30-40 hours per week
• Requirements: Must pass background check

Key Responsibilities:

• Consult with Customers: Greet customers and assess their mobility needs. Provide knowledgeable and personalized recommendations for mobility products.
• Product Demonstration: Demonstrate the features, benefits, and proper use of mobility equipment, ensuring customers are comfortable and confident with their selections.
• Sales and Customer Service: Guide customers through the purchasing process, answer questions, handle objections, and assist with financing or insurance options when applicable.
• Maintain Showroom Standards: Ensure that all mobility products are displayed attractively, maintained in working condition, and kept clean and organized.
• Inventory Management: Assist with inventory tracking, including restocking and organizing showroom items as needed.
• Installation and Delivery Coordination: Schedule product installations or deliveries, coordinate with the service team, and assist with basic setup if required.
• Follow-Up and After-Sales Support: Follow up with customers post-purchase to ensure satisfaction, provide product support, and offer assistance with any service or repair needs.
• Stay Informed: Keep up-to-date with product knowledge and industry developments to provide accurate, relevant information to customers.

Requirements:

• Experience: Previous experience in retail sales, customer service, or a related field preferred; experience in the medical equipment or healthcare industry is a plus.
• Education: High school diploma or equivalent required
• Strong interpersonal and communication skills.
• Ability to engage with customers empathetically and effectively.
• Detail-oriented, with the ability to manage multiple customer needs simultaneously.
• Basic knowledge of mobility products (training will be provided).
• Comfortable with technology and able to use POS systems, CRM software, and scheduling tools.
• Ability to work independently and as part of a team
• Physical Requirements: Ability to lift or move mobility products as needed (training provided on safe handling procedures).

Compensation:

Hourly Rate: $18/hr Commission/bonus (Minimum $20/hr guarantee)

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Paid time off

Shift:

• Day shift

Experience:

• Retail sales: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Ability to Commute:

• Lawrenceville, GA 30043 (Required)

Work Location: In person

Salary : $18 - $25