Air Force Instructor Air Force Academy (For Air Force Veterans)

Description

Federal Education Technician Assistant Full Time ( Must be US citizen)

Job Details

Job Type

Full-time, Contract

Maxwell AFB, AL

Description

INFINISOURCE CONSULTING SOLUTIONS (ICS)

InfiniSource Consulting Solutions (ICS), a 150 employee government contractor specializing in Management Consulting, Information Technology, and Professional Services to the federal government. We tailor our services to meet the specific needs of our civilian, defense, and private-industry sponsor. Our corporate support processes are ISO 9001 certified, giving our customers the confidence that we are continually measuring and improving upon the support we provide and are committed to the highest level of customer satisfaction.

JOB TITLE: Education Technician Assistant

CLIENT: U.S. Air Force Eaker Center

POSITION TYPE: 1 week remote 1 week onsite rotation

SUMMARY:

The Associate of Applied Science Degree in Air Force Leadership and Management’s Studies also known as the Air Force Civilian Associate Degree Program’s (CADP) focus is to provide foundational leadership, management, behavioral and air power development for Air Force civilians. Ira C. Eaker Center for Leadership Development administers the CADP program through the Civilian Leadership Development School (CLDS) based upon its mission of providing civilian undergraduate and professional continuing education and workforce development integrated with the Total Force.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The individual will provide administrative support to the Air  Force Civilian Associate Degree Program (CADP) and will be responsible  for providing (CADP) coordination and integration of multiple functions  relative to student support processes, correspondence and liaison with  students as well as internal and external organizations.
• Individual  will also answer phone calls, manage organizational email box and  respond as appropriate, take meeting notes, make appointments and  schedule meetings, as needed in support of CADP processes, students and  staff members.
• Individual will also act as a liaison with the AU  library and other AF or AU research/library venues for course  instructors, staff and students and may coordinate IT issues for access  and/or identify research publications useful for both instructors and  students, based upon instructor and CADP requirements.
• Coordinate  the reception and ongoing interaction of proposed students into the  program using processes within program and AU policies and program and  AU Registrar system’s, to include: initial program registration; all  course registrations, disenrollment’s, withdrawals, completions; and  program graduation, withdrawals or disenrollments.
• Register  students into the AU registration system’s, course and the learning  content management systems as needed for full program and individual  courses associated with the degree program, to include both required  program major courses and AU courses identified as optional courses for  elective credit based on identified degree plan requirements.
• Ensure  each student is attached to the CADP education goal in AFVEC/AFAEMS and  that a generic academic advising plan/sheet is uploaded into AU  Registrar system/s and Air Force Virtual Education Center (AFVEC) before  the end of the CADP orientation course (SOAR).
• Prepare and  complete administrative documents, forms, and tracking sheets to process  student actions, which may include (but is not limited to) items to  transfer credit into the program, track student progress of completion  of courses required in the program, inform students of status within  program and validate program completion.
• Provide monthly  statistics covering enrollments, drops, and course completions status by  each course and graduations by class year to Chief, Student Services at  the end of each month.
• Graduate the students by processing  their names for insertion in AU Registrar systems and civilian personnel  data system, if applicable.
• Serve as the first-line customer  service for all student questions and requests throughout the program,  as well as basic CADP questions for potential applicants.
• Develop  and update frequently asked questions and update how-to sheets for  earning management systems as necessary or as new issues arise; review  for currency and accuracy at least every 6 months with corrections made  NLT 3 - 5 days after the currently and accuracy is identified.
• Track student progress within program.
• Register  students for appropriate course, based upon student progress within the  program, no later than one week prior to class start date. Send out  emails to students welcoming them to the program and/or upcoming  registered courses and notifying them of course requirements (as  required). Ensure students have all required log-ons, passwords, account  accesses, and websites necessary to participate in the program/course.
• Ensure  students receive accurate information regarding class start/access at  least one week prior to class start date. Be the focal point of student  questions regarding access to the learning management systems.
• Provide  first-line basic tech support for students encountering difficulties  accessing online learning management systems. Basic tech support problem  resolution may include things such as: providing students with the  instructions to reset a lost password, directing students to how-to  guides discussing usage/features of the system/s, providing info from  lessons learned in daily interactions with previous students and  incorporating into frequently asked questions sheet, directing students  to elevate issues out of AU control to their home station (or home) tech  support.

Requirements

EDUCATION and/or EXPERIENCE:

• Bachelor’s Degree
• Minimum of 2 years educational  administrative experience working in secondary, post-secondary  schools/universities in areas such as registrar, student advising or  other similar student support offices responsible for  maintaining/updating academic student records and providing customer  service to both students and faculty
• Air Force civilian or Air Force military experience
• Proficient  with the following systems: Microsoft Office Suite, Canvas Learning  Management System, and any school or university Student Information  Systems
• Strong written and oral communications skills, as well as excellent organizational and interpersonal skills
• Demonstrated excellence in attendance and punctuality

LANGUAGE SKILLS:

Must be able to speak, read, write, and understand English. Ability to read, comprehend and explain instructions, letters, memos, emails, and correspondence from inside the organization as well as from external sources. Ability to effectively respond, communicate and present information to senior management, contracting officials, clients, and other employees in the organization.

REASONING ABILITY:

Ability to organize work, define and solve problems, establish, and manage priorities, collect data, establish facts, and draw valid conclusions based on facts. Project Manager participates in prioritization of work and decision-making on allocation of resources. The incumbent must be able to analyze a situation analytically, evaluate the facts/data and formulate a plan of action.

Requirements

Must have US Air Force experience in the last 7 years 

Must have Master degree in leadership