What are the responsibilities and job description for the Customer Relations - Customer Service 3Non-Cleared position at Infinite Computing Systems, Inc?
A Service Center Coordinator provides critical interaction with all levels of internal and external customers both in person and remotely. Some of the main responsibilities will be related to ship / receive activities but also to share and back up the front office Service Center Coordinator :
Perform shipping / receiving of domestic / international equipment and associated logging of that equipment.
Utilize main application for Work Ticketing to create and update tickets for all types of tasking
Interfacing with shipping vendors as needed
Procurement activities for ordering parts and equipment
Inventory tracking via our Costpoint system
Work with HQ on yearly inventory audit
Coordinating with vendors for repairs and calibrations to test equipment
Assist manager in tracking tasks and ensuring all costs are documented for billing
Interfacing with shipping vendors as needed
Shipping and receiving tasks
Other duties may include :
Process bills for payment
Greet customers
Answering telephones
Process and sorting mail
Prepare office correspondence faxing copying filing documents and occasional typing
Create and maintain project folders both electronic and paper as dictated in office policies
Utilize MS Office software (Excel & PowerPoint) to format reports present data and organize information
Required Experience :
The ideal candidate will possess 3 or more years of administrative experience in a corporate environment.
Experience with MS Excel and MS Word
Ability to effectively communicate (written and verbal) and routinely interact with management internal and external customers in a professional manner.
Must be able to work independently and to remain focused while multitasking. Demonstrate superior attention to detail and must be flexible to changing priorities.
Ability to research and resolve routine and nonroutine problems. Experience working in a corporate environment.
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full Time
Vacancy : 1
