What are the responsibilities and job description for the Bilingual Office Assistant position at Infinite Home Solutions?
About Us
We are a dynamic and fast-growing general contracting company specializing in Roofing and Flooring. We pride ourselves on delivering high-quality services and exceptional customer care. To support our growing operations, we’re seeking a Bilingual Operations Assistant to join our team. This position is critical to ensuring smooth scheduling, excellent customer service, and accurate billing for our clients.
Key Responsibilities
Scheduling & Coordination
Manage and update the company’s scheduling system to assign jobs to technicians or teams.
Communicate with clients to confirm appointments, reschedule as needed, and provide pre-visit instructions.
Coordinate schedules to optimize efficiency and minimize downtime for field teams.
Customer Service
Handle inbound and outbound customer calls in a professional, friendly, and helpful manner.
Respond promptly to customer inquiries via phone, email, or messaging platforms.
Address customer concerns or issues, ensuring they are resolved promptly and satisfactorily.
Act as the primary point of contact between clients and field teams.
Lead Management
Call new and existing leads to explain services, answer questions, and schedule consultations.
Maintain accurate records of lead interactions and update the CRM system accordingly.
Follow up with potential clients to convert leads into scheduled jobs.
Billing & Administrative Tasks
Generate and send invoices to clients, ensuring all job-related charges are accurately recorded.
Process payments and follow up on overdue accounts.
Assist with data entry, filing, and other administrative tasks as needed.
Qualifications
Bilingual : Fluent in Spanish and English
Customer Service Experience : 2 years of experience in a customer-facing role, preferably in a call-heavy environment.
Organizational Skills : Strong attention to detail and ability to manage multiple priorities effectively.
Communication Skills : Exceptional phone etiquette and interpersonal skills.
Tech-Savvy : Proficiency in using scheduling software, CRM systems, and office tools like Microsoft Office or Google Workspace.
Problem-Solving : Ability to handle challenging situations calmly and effectively.
Experience in the general contracting or home services industry is a plus.
Why Join Us?
Opportunity to work in a supportive, family-oriented team environment.
Career growth potential in a growing company.
Competitive pay.
Make a difference by helping customers with critical home improvement and contracting needs.
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