What are the responsibilities and job description for the Bilingual Office Assistant position at Infinite Home Solutions?

About Us

We are a dynamic and fast-growing general contracting company specializing in Roofing and Flooring. We pride ourselves on delivering high-quality services and exceptional customer care. To support our growing operations, we’re seeking a Bilingual Operations Assistant to join our team. This position is critical to ensuring smooth scheduling, excellent customer service, and accurate billing for our clients.

Key Responsibilities

Scheduling & Coordination

Manage and update the company’s scheduling system to assign jobs to technicians or teams.
Communicate with clients to confirm appointments, reschedule as needed, and provide pre-visit instructions.
Coordinate schedules to optimize efficiency and minimize downtime for field teams.

Customer Service

Handle inbound and outbound customer calls in a professional, friendly, and helpful manner.

Respond promptly to customer inquiries via phone, email, or messaging platforms.

Address customer concerns or issues, ensuring they are resolved promptly and satisfactorily.

Act as the primary point of contact between clients and field teams.

Lead Management

Call new and existing leads to explain services, answer questions, and schedule consultations.

Maintain accurate records of lead interactions and update the CRM system accordingly.

Follow up with potential clients to convert leads into scheduled jobs.

Billing & Administrative Tasks

Generate and send invoices to clients, ensuring all job-related charges are accurately recorded.

Process payments and follow up on overdue accounts.

Assist with data entry, filing, and other administrative tasks as needed.

Qualifications

Bilingual : Fluent in Spanish and English

Customer Service Experience : 2 years of experience in a customer-facing role, preferably in a call-heavy environment.

Organizational Skills : Strong attention to detail and ability to manage multiple priorities effectively.

Communication Skills : Exceptional phone etiquette and interpersonal skills.

Tech-Savvy : Proficiency in using scheduling software, CRM systems, and office tools like Microsoft Office or Google Workspace.

Problem-Solving : Ability to handle challenging situations calmly and effectively.

Experience in the general contracting or home services industry is a plus.

Why Join Us?

Opportunity to work in a supportive, family-oriented team environment.

Career growth potential in a growing company.

Competitive pay.

Make a difference by helping customers with critical home improvement and contracting needs.

Salary : $18

Apply for this job

Receive alerts for other Bilingual Office Assistant job openings

Job openings at Infinite Home Solutions

Sales Manager

Infinite Home Solutions

Stockton, CA Full Time

Job Description Job Description Job description Company Description Roof Maxx is the world's first asphalt roof rejuvena...

Construction and General Contracting Sales

Infinite Home Solutions

Fresno, CA Full Time

Job description Company Description Roof Maxx is the world's first asphalt roof rejuvenator, aiming to extend the servic...

Senior Roofer

Infinite Home Solutions

Fresno, CA Full Time

Local Fresno based General Contracting company looking for an experienced roofer to lead its repair division. Must have ...

Experienced Roofer (Consistent Work- Great Pay)

Infinite Home Solutions

Fresno, CA Full Time

🔥 ATTENTION EXPERIENCED ROOFERS! 🔥 Tired of the BS? Ready for Year-Round, High-Paying Work with a Team That Respects Y...

Not the job you're looking for? Here are some other Bilingual Office Assistant jobs in the Fresno, CA area that may be a better fit.

Bilingual Office Assistant

What are the responsibilities and job description for the Bilingual Office Assistant position at Infinite Home Solutions?

What is the career path for a Bilingual Office Assistant?

Job openings at Infinite Home Solutions

Not the job you're looking for? Here are some other Bilingual Office Assistant jobs in the Fresno, CA area that may be a better fit.

We don't have any other Bilingual Office Assistant jobs in the Fresno, CA area right now.

AI Assistant is available now!