What are the responsibilities and job description for the Operations & Customer Care Manager position at Infinite Home Solutions?
POSITION: In-Office Customer Success & Scheduling Specialist
LOCATION: Fresno, CA (No Remote This is an In-The-Trenches Role!)
COMPANY: Infinite Home Solutions
Are you the kind of person who LOVES getting things done, thrives in a fast-moving environment, and can juggle calls, calendars, and customer care like a circus master with caffeine in their veins?
Good. Because were not looking for just anyone.
Were looking for a sharp, proactive, organized, and ultra-dependable right-hand teammate to help us run the machine here at one of the fastest-growing roofing and home services companies in Fresnoand the entire Central Valley.
This isnt just customer service.
This isnt just answering phones.
This is mission-critical work.
Heres What Youll Be Doing:
This job is NOT for clock-punchers or complainers.
This is for someone who thrives under pressure, loves solving problems, and wants to grow with a team thats going places.
If thats you, we want to hear from you yesterday.
LOCATION: Fresno, CA (No Remote This is an In-The-Trenches Role!)
COMPANY: Infinite Home Solutions
Are you the kind of person who LOVES getting things done, thrives in a fast-moving environment, and can juggle calls, calendars, and customer care like a circus master with caffeine in their veins?
Good. Because were not looking for just anyone.
Were looking for a sharp, proactive, organized, and ultra-dependable right-hand teammate to help us run the machine here at one of the fastest-growing roofing and home services companies in Fresnoand the entire Central Valley.
This isnt just customer service.
This isnt just answering phones.
This is mission-critical work.
Heres What Youll Be Doing:
- Own the Schedule: Coordinate installs, sales appointments, service calls, and everything in between across Fresno and the greater Central Valley. Youre the air traffic controller of our operation.
- Customer Communication Like a Pro: Answer calls, texts, and emails with speed, clarity, and a touch of class. Youll be the first impression and ongoing point of contact for customersand we want them to rave about how good we made them feel.
- Inside Sales Support: Handle inbound leads like a closerqualify them, book them, and make sure our sales reps are walking into golden opportunities.
- Daily Pulse of the Business: Work directly with the owners and field teams to keep projects moving, customers happy, and the chaos under control.
- Be the Glue: From updating job boards to following up with crews and vendorsyoure the one who keeps the wheels turning and the schedule tight.
- You live in Fresno or nearby and can work full-time in our office.
- Youre a people person with great phone skills and a can-do attitude.
- Youre tech-savvy (Google Calendar, CRMs, scheduling toolsno problem).
- You can multitask and stay organized in a fast-paced, ever-shifting environment.
- You have previous experience in admin, scheduling, or customer service (bonus if its in construction or home servicesbut not required).
- Youre reliable as sunrise, detail-oriented, and bring positive energy to the office.
- Competitive pay based on experience (plus bonus potential)
- Full-time, stable work with a growing, respected brand
- A tight-knit team that values hard work, integrity, and results
- Room to grow: we promote from within and love training A-players
- A chance to be part of something biggerwere transforming roofs and homes across the Central Valley
This job is NOT for clock-punchers or complainers.
This is for someone who thrives under pressure, loves solving problems, and wants to grow with a team thats going places.
If thats you, we want to hear from you yesterday.
Salary : $20 - $23
