Volunteer Coordinator

General Job Summary:

Under the general direction of the Director, Community Outreach, and in accordance with established procedures, the Volunteer Coordinator will increase awareness of and commitment to the organ and tissue donor program in Infinite Legacy’s donor service area. The Volunteer Coordinator will work closely with the other members of the Community Outreach department and Donate Life DC, Maryland, and Virginia to maintain the Donor Registry and provide education and awareness of the need for organ, eye, and tissue donors locally and nationally. The Volunteer Coordinator will focus on the continuous assessment of Infinite Legacy volunteer requirements, active recruitment, and retention of volunteers to support on-going community initiatives.

Position may require travel to Infinite Legacy regional offices.

Education and Experience:

1. Bachelor's degree in education, communications, marketing, public health, or related field; or in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required.
2. Minimum 2 years’ experience as a Volunteer Coordinator, or experience coordinating grass roots educational programs for non-profit organizations. 

Required Skills/Abilities: 

• Must possess excellent organizational, writing, presentation and leadership skills and the ability to work with community leaders and a diverse group of volunteers.
• Ability to travel within the Washington DC and Baltimore metropolitan areas and throughout the state of Maryland.
• Ability to work weekends and evenings if necessary.
• Ability to accurately communicate, converse, exchange information in English over the telephone and in person.
• Ability to multi-task and successfully prioritize workload, and work in a fast-paced environment.
• Passion for working with vulnerable populations and the community.
• Experience coordinating volunteers.
• Ability to manage and motivate large groups of people.
• Experience working in a community-based setting with students, donor families, transplant recipients and other partners.
• Ability to work effectively both with and without supervision.
• Highly detail-oriented, organized, and analytical.
• Excellent problem solving and decision-making skills.
• Strong story development & storytelling skills.
• Ability to foster a cooperative work environment.
• Strong goal setting skills and goal achievement history.
• Must be friendly, enthusiastic, and have a positive attitude.
• Must be able to operate a vehicle for travel expectations within the community.
• Understands and maintains confidentiality and all regulations regarding HIPAA.
• Exhibits professionalism, a friendly demeanor, and is a positive representative of infinite Legacy over the phone and in person
• Excellent written and verbal communication skills, including the ability to speak to a variety of audiences using a variety of platforms.
• Proficient technology skills including Word, PowerPoint, Outlook, and data management systems.
• Strong multi-tasking and organizational skills to manage multiple tasks and projects.

Duties/Responsibilities:

1. Responsible for the on-going assessment and revision of Infinite Legacy volunteer programs, including events, policies and procedures, handbooks, volunteer materials including any revisions to the volunteer online database management system, strategic plans, and long-term program goals.
2. Oversees and coordinates Infinite Legacy volunteer programs, designed to increase public awareness and commitment to organ and tissue donation and transplantation. 
3. Works collaboratively to develop and implement a well-defined recruitment, orientation, supervision, retention, termination, and training program to Infinite Legacy volunteers targeted to various volunteer types (donor families, recipients, wait list, hospital staff, etc.).
4. Identifies volunteer leaders to oversee statewide donation ambassador training. Provides ongoing leadership and management training and tools to assist volunteer leaders.
5. Works with the Public Relations and Media Coordinator to seek opportunities to raise community awareness of Team Maryland through community events and media opportunities.
6. Develops and implements recognition programs for volunteers, including any annual/semi-annual or other special events.  Works closely with the Events Coordinator to create signature events.  
7. Supports program staff and department heads in identifying and scheduling volunteers and volunteer requirements to assist with special events and programs.
8. Plans and facilitates meetings for clients and volunteers and coordinates activities including logistics and meeting space.
9. Develops and prepares educational materials for volunteer training and volunteer management database system.
10. Facilitates meetings with community groups to discuss possible activities and sponsoring for Infinite Legacy.
11. Maintains files and records as required by program; maintains program statistics and prepares reports.
12. Makes public appearances to inform, educate and orient the community as to Infinite Legacy programs and services and to present volunteer opportunities. Represents Infinite Legacy at community speaking programs when necessary.
13. Works closely with the Public Relations and Media Coordinator to create and update marketing materials to promote the volunteer program to targeted potential volunteer groups, including donor families, recipients and wait list candidates.
14. Works in close collaboration with other members of the Community Outreach department and provides other administrative support as needed.
15. All other duties assigned.

Working Conditions: 

This position requires consistent availability, travel, and certain physical, language, and communication abilities, including:

1. Attention to detail and use of a computer screen may produce mental and visual fatigue.
2. Travel to meetings, presentations, and other appointments throughout the Infinite Legacy service area as needed.
3. Willingness and ability to attend community events including evenings, nights, and weekends. 
4. Valid driver’s license and reliable, insured automobile for transportation.
5. Ability to move or traverse within an office, partner organizations, and outdoors. Standing, walking, and lifting associated with event logistics.
6. Manual dexterity sufficient to operate telephones and computers.
7. Ability to accurately communicate, converse, and exchange information in English over the telephone and in person.
8. Computer literacy in a Microsoft Windows environment and demonstrated competency in the use of Microsoft Office software programs.
9. This position is Level 3 – Low to no exposure to Bloodborne Pathogens and no exposure to TB. These staff members do not visit hospitals.

The employer retains the right to change or assign other duties to this position.  The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.