What are the responsibilities and job description for the Experienced Service Manager – Automotive Dealership position at Infiniti of Northern Kentucky?
INFINITI of Northern Kentucky has an extremely rare position open for an experienced Service Manager. We are looking for a strong, results driven leader that wants to take this dealership to the next level! We
are located in Northern Kentucky, a part of the Cincinnati area where there’s great basketball, football, and horses!
This is a great opportunity to join an amazing work family! If you thrive on challenge, possess high energy, are committed to hard work you may be the individual we are seeking! This position is an integral part of the entire dealership, and will be responsible for operations, profitability, performance results, and customer satisfaction in the Service Department.
What We Offer
- Team environment - everyone here wants and encourages others to succeed
- A company that is truly concerned about your growth and development
- Customer satisfaction is extremely important to us, and it shows
- Friendly and professional business environment
- A competitive compensation and benefits package
- Medical, Dental, Life Insurance, LTD/STD and more
- 401K Plan
- Paid holidays, vacation and personal time
- Professional environment
- Growth opportunities
- Discounts on Parts and Service
- And More!
Responsibilities
- Manages service department, including talent acquisition, mentoring, and training
- Strives for 100% customer satisfaction by building relationships with customers
- Works with department managers to improve operations, performance, and profitability
- Understands and ensures compliance with manufacture warranty and policy procedures
- Maintains outstanding business relationships with our manufacturer, our customers, and managers, employees and co-workers of the dealership
- Develops and implements a marketing plan which promotes new and repeat business
- Achieves and maintains CSI at or above manufacturer standards
Qualifications
- Proven experience in service management with a stable work history
- Outstanding leadership skills and employee retention
- Minimum of 5 years experience in an Automotive Service Manager role
- Infiniti, Nissan and/or CDK experience a plus
- Excellent organizational skills, attention to detail and multitasking abilities
- Unwavering commitment to ethical business practices
- Professionalism in appearance and conduct
- Excellent team player and customer service skills
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations
This position offers a competitive salary and opportunities for professional growth within our organization. If you have the desire to demand the highest results from your department, refuse to let your team operate at mediocrity, the needed experience, meet the qualifications and are ready to take this service department to a whole new level, we look forward to meeting you! No matter how things change, our commitment to our work family and customers stays the same.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
