What are the responsibilities and job description for the Automotive Service Manager position at Infiniti of San Jose?
Position Summary: The Service Manager is responsible for running service department.
Essential Duties & Responsibilities:
- Responsible for managing a team of Service Advisors, Support Staff & Technicians to deliver a world class experience for customer base
- Ensure Customer Satisfaction objectives achieved in line with OEM targets
- Ensure Service Retention metrics are achieved in line with OEM targets
- Ensure budget is achieved or exceeded with regards to financial performance metrics
- Maintain warranty compliance
- Workshop Capacity Planning
- Ensure alternative transportation available
- Help maintain workshop tools and equipment
- Help forge and maintain relationships with customer base
- Devise and maintain marketing strategies
- Review competitor pricing to ensure effective labor rates are maintained
- Human Resource management
- Compile a variety of ledgers and documents to report financial progress to ownership
Qualifications:
- 5 plus years Dealership experience essential
- CDK knowledge preferred
- Familiar with latest vehicle technologies
- Strong communicator both written and verbal
THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
