Demo

Software Engineer - AI Voice Agents

Infinitus LLC
San Francisco, CA Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 5/29/2025

Hi. We're Infinitus. We're a team of ex-Googlers, startup veterans, and industry experts on a mission to build AI that improves how Americans get access to critical specialty medications. Our purpose-built AI system automates phone calls to insurance companies, pharmacy benefit managers, and pharmacies to make the business of caring for people less "business," more "people."

Our approach combines multi-model / multimodal AI, human-in-the-loop machine learning, and an extensive knowledge graph to conduct accurate, compliant, autonomous conversations between organizations. Since Infinitus was founded over six years ago, we've automated over 5 million calls saving the US healthcare system thousands of hours.

We've raised $102.9M from the best venture capitalists and many industry leaders such as Kleiner Perkins, Coatue Management, Google Ventures, a16z and Memorial Hermann. If your looking to join a dynamic team at the forefront of AI and health tech, and you're ready to challenge "how it's always been done," we want to meet you.

We are in search of a Software Engineer - AI Voice Agents to own, drive, and design our next-generation conversational AI platform. In this role, you will architect and build advanced voice automation systems that integrate state-of-the-art generative AI and healthcare systems.

What you will do :

  • Architect & Build a robust conversational AI platform that leverages generative AI, voice automation, and telephony systems to deliver high-quality, real-time interactions for healthcare professionals and patients
  • Explore emerging AI application trends and system tradeoffs, ensuring our platform remains at the forefront of technology.
  • Collaborate cross-functionallywith product managers, conversation designers, customers, and data scientists to align platform capabilities with patient needs
  • Measure and iterate on conversational capabilities by evolving experimentation and evaluation systems for our conversational AI platform
  • Mentor& influenceteams, setting high standards for software quality, engineering excellence, and product impact.

Competencies

  • Experience delivering multiple customer-facing products through the full development lifecycle
  • Strong data-driven decision making skills with ability to translate business requirements into technical solutions
  • Enthusiasm for generative AI applications, agent architectures, and associated design tradeoffs
  • Proven track record working in fast-paced environments requiring rapid iteration and innovation
  • Excellent communication skills with ability to influence cross-functional stakeholders
  • Technical Requirements

  • 5 years of hands-on software engineering experience with Python, Go, or similar languages
  • Experience building and scaling distributed systems in cloud environments
  • Proficiency in API design
  • Experience with large language models and prompt engineering
  • Proven experience leading technical initiatives and mentoring team members
  • Experience conducting technical interviews and contributing to hiring decisions
  • Demonstrated ability to write clean, maintainable, and well-tested code
  • Experience with CI / CD pipelines and deployment automation
  • Knowledge of monitoring, observability, and production debugging tools
  • Nice to Have

  • Experience building conversational AI systems
  • Familiarity with audio processing, speech recognition, telephony systems or realtime media applications
  • Strong understanding of event-driven architectures and messaging systems (WebSockets, Kafka, Pub / Sub, Kinesis)
  • Infinitus Systems, Inc. is building AI agents that solve the healthcare staffing shortage once and for all. By automating clinical and non-clinical phone calls, our team is removing obstacles that make it difficult to access, afford and adhere to expensive treatments. We believe deeply in the infinite possibilities of AI, its potential to transform healthcare, and our ability as a team to make it happen.

    Infinitus Systems is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

    Salary : $103

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