What are the responsibilities and job description for the Desktop Support Technician position at Infinity Consulting Solutions, Inc.?
TITLE: IT Support Technician
Location: New Haven, CT
Compensation Range : ( $20.00 -$25.00 Hour )
The IT Support Technician serves as an information technology generalist responsible for providing broad range of user support services to a department, including network troubleshooting, training, and computer desktop support. This role will provide technical user support for a moderately complex computing environment. Serves as generalist responsible for providing broad range of user support services, network, training, and computer desktop support and services to a department. Administers user and group accounts. Documents assigned systems and relevant procedures. Performs routine backup of systems and data files, performs restores as requested. Keeps abreast of current technologies. Provides computer support, escalating more complex problems to senior technical staff. Tests hardware, software, and operating systems.
What You'll Do:
About Infinity Consulting Solutions
At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.
ICS is an Equal Opportunity Employer.
*W2 employees of ICS are offered comprehensive benefits including health, dental and vision.
Location: New Haven, CT
Compensation Range : ( $20.00 -$25.00 Hour )
The IT Support Technician serves as an information technology generalist responsible for providing broad range of user support services to a department, including network troubleshooting, training, and computer desktop support. This role will provide technical user support for a moderately complex computing environment. Serves as generalist responsible for providing broad range of user support services, network, training, and computer desktop support and services to a department. Administers user and group accounts. Documents assigned systems and relevant procedures. Performs routine backup of systems and data files, performs restores as requested. Keeps abreast of current technologies. Provides computer support, escalating more complex problems to senior technical staff. Tests hardware, software, and operating systems.
What You'll Do:
- Manages a client department's complete desktop computing environment.
- Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs.
- Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up to date.
- Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines and interacting with vendors in the acquisition of computer products.
- Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network.
- Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications. Documents all reported problems.
- Supports clients in the use of their desktop equipment by training users.
- Works with others to ensure smooth integration of network and software products.
- Analyzes, recommends, and implements work-group computing solutions to meet client department's needs.
- Trains other support technicians.
- Completes and documents technical projects such as the testing of hardware and software products.
- May perform other duties as assigned. Skills / Experience You Will Need
About Infinity Consulting Solutions
At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.
ICS is an Equal Opportunity Employer.
*W2 employees of ICS are offered comprehensive benefits including health, dental and vision.
Salary : $20 - $25
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