What are the responsibilities and job description for the Service Desk Associate position at Infinity Consulting Solutions?
We have partnered with our client in their search for a Service Desk Associate.
This team member will provide high-quality white glove service to ensure thatIT systems and equipment issues are resolved in a timely manner to keep our team productive. This associate will work on a variety of user facing technologies, including laptops, iPhones & iPads, enterprise applications, email and endpoint protection. This person will provide both onsite and virtual support to all firm employees of all levels (including executives).
Key Responsibilities & Duties :
- Provide resolution and excellent customer service while troubleshooting technical hardware / software issues.
- Provide quick and effective assistance to end-users with IT issues (in-person, via email or phone).
- Troubleshoot issues with laptops, iPhones, iPads, enterprise applications such as Outlook, Excel, Zoom etc.
- Thoroughly and accurately understand issues and analyze the problem in a systematic fashion.
- Troubleshoot virtual conferencing systems (Such as Zoom) and provide IT assistance in conference rooms.
- Configure and deploy Windows Laptops.
- Setup new accounts for new employees.
- Assist other IT team members with ongoing projects.
Experience & Qualifications :
Title : Service Desk Associate
Location : San Francisco
Client Industry : Financial Services
