What are the responsibilities and job description for the Front Desk Agent position at Infinity Hotels?
Job Description
Job Description
About the Role :
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. You will be responsible for managing reservations, answering phone calls, and addressing guest inquiries and concerns. Your attention to detail and ability to multitask will be essential in maintaining a high level of efficiency and accuracy in your work. Your ultimate goal will be to create a welcoming and comfortable environment for our guests, leaving a lasting positive impression.
Minimum Qualifications :
- High school diploma or equivalent
- Excellent communication and customer service skills
- Ability to multitask and work in a fast-paced environment
- Proficient in computer systems and software, including Microsoft Office
- Ability to work flexible hours, including weekends and holidays
Preferred Qualifications :
Responsibilities :
Skills :
As a Front Desk Agent, you will utilize your exceptional communication and customer service skills on a daily basis, ensuring that our guests have a positive experience from check-in to check-out. Your ability to multitask and work efficiently will be crucial in managing reservations, processing payments, and addressing guest inquiries and concerns. Proficiency in computer systems and software, including Microsoft Office, will be necessary in maintaining accurate records and collaborating with other departments. Preferred qualifications such as previous experience in a similar role, fluency in multiple languages, and experience with hotel management software will further enhance your ability to excel in this position.
