Front Desk Supervisor

About the Role:

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team in Newark, New Jersey. As a Front Desk Supervisor, you will be responsible for ensuring the smooth and efficient operation of the front desk, providing exceptional guest service, and maintaining the confidentiality of guest information. You will also be responsible for overseeing the room service and identifying and solving problems that may arise. Your main goal will be to ensure that our guests have a memorable and enjoyable stay.

Minimum Qualifications:

• High school diploma or equivalent
• 2 years of experience in a front desk or guest service role
• Hospitality experience preferred
• Proficient in Opera and other property management systems
• Ability to use sound judgment and make decisions independently
• Excellent communication and interpersonal skills

Preferred Qualifications:

• Experience in a supervisory role
• Bilingual in English and Spanish

Responsibilities:

• Supervise and train front desk staff to ensure exceptional guest service
• Maintain accurate records and reports
• Handle guest complaints and resolve issues in a timely and professional manner
• Ensure the security and confidentiality of guest information
• Oversee room service and ensure timely delivery of orders

Skills:

As a Front Desk Supervisor, you will use your exceptional communication and interpersonal skills to provide exceptional guest service. You will also use your knowledge of Opera and other property management systems to maintain accurate records and reports. Your ability to use sound judgment and make decisions independently will be crucial in identifying and solving problems that may arise. Additionally, your supervisory skills will be utilized in training and overseeing front desk staff. Finally, your ability to maintain the confidentiality of guest information will be essential in ensuring the security of our guests' personal information.