What are the responsibilities and job description for the Customer Support Assistant position at Infinity Managment Group?
Infinity Management Group is looking to fill our Customer Support Assistant position. The Customer Support Assistants position prospects sales and qualifying leads for new accounts. The Customer Support Assistants team requires a combination of strong communication skills, product knowledge, customer relationship management, and sales techniques.
The Customer Support Assistant will need to have the passion to want to learn and grow. The Customer Support Assistant will learn to be a true hunter, naturally curious, results-driven, and eager to bring our client's product/services to the TAMPA market.
Customer Support Assistants Position Responsibilities:
- Contact and qualify leads - Connect with as many leads as possible to encourage the purchase of our client’s products and services. Be the point person for your team's sales leads qualification process.
- Manage current accounts – Stay in close contact with existing accounts or leads and create brand awareness, and educational opportunities, and request referrals. Coordinate in-person meetings and calls between new clients and Account Executives.
- Customer support – Answer questions from customers, identify the issue, and make suggestions for future or new products or services.
Customer Support Assistants Position Requirements:
- Degree in Communications, Sales, or Business Administration is preferred (not necessary)
- Hands-on experience with multiple customer support and sales techniques (including face-to-face communication)
- Experience with CRM software (Salesforce training provided)
- Understanding of sales performance metrics
We are dedicated to delivering holistic solutions through our customized qualifying methods in which we make the upfront investment to thoroughly qualify our talent. We take the time to build real relationships with our employees, clients and resources. In addition to that, we go the extra mile to make sure that our workforce is happy, dedicated, and always feels appreciated. Our employees enjoy a work culture that promotes company culture. We treat our employees like family while providing on-going support for growth. We are not only looking for people who can do the job, we are also looking for our future leaders.
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Salary : $47,997 - $58,000
