What are the responsibilities and job description for the ServiceNow Legal Service Delivery Architect position at Infinity, Stamford Technology Solutions?
Role: ServiceNow Legal Service Delivery Architect
Location: Chicago, IL (remote)
ServiceNow Architect – Legal Service delivery
Must Have Experience
- Good Understanding about Legal Request and Legal Matter Management
- Good to have knowledge about legal simple contracts
- Hands on Experience in Legal Counsel workspace
- Experience in development of portal/ ESC development
- Good knowledge About Practice Area applications
- Good Experience of Legal Process, how the Legal request will be promoted to Legal Matter
- Good Understanding of relation between intake forms, Practice area and category
- Good Experience in Configuring Legal Now Mobile
- Should have the experience of creating Reports & Dashboard, using indicators
- Good Experience in scripting: Business Rules, Client Scripts, UI Actions, UI Pages, Access Control, etc.
- Good experience in configuring the Assignment Rules
- Hands on experience in configuring Flow designer for Process automation
- Good understanding in Legal matter task management, Artifacts.
- Hands on experience in implementing legal matter template.
- Hands on experience in email client configurations.
- Good to have knowledge about contract management
- Good to have knowledge in integration of LSD with cross platforms
- Good experience in configuring SLA's and Approvals
- Hands on experience in configuring knowledge base for legal service delivery.
Good to have Experience
- Good understanding of data architecture, use/re-use data in core ServiceNow tables and data pulled from enterprise repositories for solution design
- Be able create detailed solution design document and explain various aspects of solution architecture and related artifacts
- Expertise in designing API based integrations using Spokes and REST messages including configuring various modes of authentication.
- Should be hands on for creating POCs, installing plugins and configuring products for new feature assessment and business demonstrations
- Familiar with scripting technology such as JavaScript, Angular JS, and Jelly.
- Experience of custom applications development
- Experience in working on Performance Analytics
- Design and modification of ServiceNow Service Portal.
- Domain Separation and designing the Process and data flow within various domains
- Knowledge of LDAP/Active Directory/SSO.
- Review existing set up and provide best practice recommendations in line with the OEM
- Monitor health, usage, and compliance of ServiceNow systems.
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
- Experience with HTML coding and Jelly script strongly preferred.
- Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.) Excellent collaboration skills including analysis, brainstorming, communication, teamwork.
- Self-starter and innovator.
- Academic and Professional Experience
Professional
- 10 years of relevant development experience with ServiceNow required. At least 4 years in a role of ServiceNow Technical Architect.
- 2 years of experience in working in Legal Service Delivery
- Certification as ServiceNow System certified administration
- At least 2 main line certifications
- Legal Service Delivery – Accreditation is a must
- ITIL Foundations certification is preferred.
- Bachelor’s degree or equivalent combination of education and experience.