What are the responsibilities and job description for the Need SAP S/4 Service Cloud Consultant - Onsite - Tacoma WA position at Infinity Tech Group Inc?
Job Details
Title: SAP S/4 Service Cloud Consultant
Location: Tacoma, WA (Onsite)
Contract: Long-term
Must have skill(s): SAP Service Cloud, Utilities industry experience
Job Description: SAP Service Cloud Solution Consultant JD as below:
- Analyze client business processes and requirements to develop a tailored SAP Service Cloud Utilities Call Center solution
- Configure and work hands-on with the testing of the SAP Service Cloud Utilities Call Center solution to ensure they are aligned with business requirements
- Provide expert guidance on the utilities industry best practices with SAP Service Cloud Utilities Call Center Solution
- Manage project work and customer expectations throughout the project life cycle
- Ability to review and guide the functional team in business process document/functional specs write-up; configure the system, and problem-solving
- Collaborate with cross-functional teams, both internal and external, including developers and offshore teams
- Hands-on experience in configuring SAP Service Cloud and SAP S4HANA IS-U for system integration
- Solid understanding of utility business process, especially in customer service: customer interaction, account identification, and MIMO process
- In-depth understanding of SAP ISU data model
- In-depth understanding of SAP Service Cloud Project Life Cycle in pre- and post-go-live activities
- In-depth understanding of MIMO process
- In-depth understanding of SAP Service Cloud Utilities Call Center standard functionalities
- In-depth understanding of data replication between SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
- In-depth understanding of the extensibility framework of the SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
- Minimum of one green field end-to-end SAP CRM 7. X Utilities Call Center implementation
Best Regards
Kyle,
Sr. US IT Recruiter
Infinity Tech Group Inc,
12 N Route 17 Suite # 201 Paramus NJ 07652
(Office) Ext 327
Email:
LinkedIn:
Certifications: NMSDC / WBENC and MWBE Certified
Awards: Fast 50 Asian American businesses in USA
Partners: SAS Partner
New Jersey | Hyderabad | Chennai| Pune | London | New Hampshire
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
