Network Field Technician

Position: Network Field Technician (Level I)

Details: Full Time, Mon-Fri 8A to 5P – Note: The work for this position is primarily done on-site at client locations in and around Fredericksburg-Stafford-NOVA

Annual Salary: $53,610

Additional Benefits: Company vehicle, company fuel card, health/dental/vision, educational reimbursements, training opportunities, 401k retirement

How to Apply: Send your resume in PDF format to

Join Our Team as a Network Field Technician!

Are you passionate about technology and eager to kickstart your career in IT? We're looking for a dynamic and motivated Network Field Technician (Level I) to join our team. If you love solving problems, working hands-on with cutting-edge technology, and not being stuck behind a desk all day, this is the perfect opportunity for you!

What You'll Do:

• Tech Support: Provide on-site installation, technical support, and maintenance for computer networks and over 4300 endpoints in the Fredericksburg-Stafford, VA region.
• Hardware & Software: Troubleshoot, install, and configure hardware, connectivity, and applications.
• Network Management: Configure and troubleshoot LAN/Wireless networks, network infrastructure, IP security camera systems, and VoIP phone systems.
• Project Assistance: Assist with hardware deployment projects, including server and storage systems, security systems, and network cabling installation.
• Mobile Connectivity: Ensure seamless network connectivity for mobile computing.

Why You'll Love Working With Us:

• Excellent Learning Environment: Get hands-on experience with new technologies.
• Company Vehicle: Each technician is assigned a company vehicle for daily site work.
• Close-Knit Team: Most service calls are within a 25-mile radius from our headquarters, fostering a strong team environment.
• Growth Opportunities: We offer educational reimbursements and training opportunities to help you grow your skills and advance your career.
• Comprehensive Benefits: Enjoy health, dental, and vision insurance, along with a 401k retirement plan.

What We're Looking For:

• Clean Driving Record: A clear driving record is required.
• Tech Savvy: Strong knowledge of network hardware and protocols, including routers, switches, firewalls.
• Problem Solver: Experience with network troubleshooting and resolution techniques.
• Team Player: Excellent communication skills and the ability to work well in a team.
• Certifications: Preferably at least one of CompTIA Network , Server , or Microsoft Certified Professional (MCP) certification.
• Experience: Preferably 1-2 years in an IT service environment but not required.
• Dynamic & Customer-Oriented: Ability to interact with clients to determine their needs and provide outstanding service.

Physical Requirements:

• Active Role: Be prepared for physical tasks such as walking, bending, lifting up to 70 lbs. and more.
• Site Work: Must be comfortable using power hand tools and climbing ladders.
• Communication: Must be able to communicate verbally and in writing in English.

Essential Functions:

• Customer Satisfaction: Maintain outstanding levels of customer satisfaction.
• Efficient Support: Provide accurate and efficient technical support to resolve service issues.
• Timely Service: Process support calls promptly and maintain communication with the dispatch team.
• Daily Reporting: Ensure all work reports and service reports are accounted for daily.

Duties and Responsibilities:

• Troubleshooting: Provide accurate and thorough troubleshooting and resolution of technical issues.
• Service Tickets: Manage and resolve service tickets via onsite and/or remote support sessions.
• Equipment Deployment: Deliver and deploy technology equipment and materials to client locations.
• Help Desk Assistance: Assist the Help Desk Team with daily activities and ensure quality workmanship.
• Inventory Management: Account for parts, supplies, tools, and equipment taken from the department.
• Vehicle Maintenance: Ensure all service equipment and vehicles are kept in top condition.
• Team Coordination: Meet regularly with the Service Manager to ensure smooth operations.