What are the responsibilities and job description for the Account Executive - Customer Service - Scheduling position at Infinity?
Description
Role Overview
This Account Executive (AE) position plays a key role in delivering innovative products directly to consumers through outbound calling efforts, focusing on customer service and appointment setting through collaboration with a global leader in data management and marketing. The client has pioneered proprietary systems aimed at enhancing customer experiences in the automotive industry. AEs who thrive in a fast-paced environment, adapt quickly to new technology, and have a passion for helping others will be valuable additions to the growing team.
Requirements
Responsibilities:
- Conduct outbound calls and schedule appointments with potential customers.
- Address inquiries from call recipients, providing detailed information about products and services using a prepared script.
- Excel in a fast-paced environment, handling multiple tasks efficiently.
- Reach out to existing dealership customers regarding service and maintenance reminders.
- Contact customers to assess their needs and determine the best-fit solutions.
- Perform additional related duties as assigned.
Required Skills/Abilities:
- A competitive drive to be THE BEST!
- Excellent communication skills—both speaking and active listening?.
- Ability to build rapport on the phone?.
- Willingness to accept feedback and be coached?.
- Intermediate to advanced computer skills?.
- Ideal candidates will thrive on working in a fast-paced environment.?
- Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Education and Experience
- High School Diploma or equivalent preferred
- Previous experience in inside sales and customer service.
- Pleasant telephone manner.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to lift up to 10 pounds, if necessary.
Salary : $14
